Sr Lead - Service Delivery & Management

Tata Communications; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Communications seeks a seasoned Program Manager to oversee cloud and security project deliveries in Mumbai. You will coordinate with multiple stakeholders, manage timelines and budgets, and ensure outcomes align with business requirements. Strong IT/networking background and hands-on problem solving are essential.

The role emphasizes operational excellence, capacity planning, and ensuring SLA compliance while driving efficiency and security improvements across deployments.

Qualifications

• Bachelor’s Degree in engineering or equivalent qualification.
• 4-7 years in program management or related experience.
• Reporting, proposal writing, and budget planning.
• Good knowledge of programme and project management methods.
• Risk assessment, time management.
• Troubleshooting experience of Network, Equipment, and systems.
• Capacity utilization management.
• Hands-on with IT and networking systems, infrastructure, and emerging technologies.

Responsibilities

• Contribute as an individual contributor for deployment of customer projects.
• Monitors and manages service operations and service delivery as per SLA.
• Drives capacity planning & resources to supervisor for AOP.
• Liaise with engineering team to provide solutions.
• Engages with customers, project manager and Sales team to understand customer requirement.
• May lead important projects with guidance to ensure delivery of quality outcomes.
• Possess ability to resolve complex projects and issues independently.
• Perform analysis and maintain security-related operational tasks.

Skills

Reporting

Budget planning

Risk assessment

Time management

IT networking knowledge

Education

Bachelor's Degree in engineering or equivalent qualification

Tools

Fortigate UTM

Palo Alto Firewalls

Checkpoint Firewalls

Cisco ASA

SIEM Tools

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Responsible for managing customer project deliveries in Cloud and Secuirty domain. This involves planning, collaborating with multiple stakeholders and reporting progress to ensure adherence to timelines and the assigned budgets. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications & Experience

• Bachelor’s Degree in engineering or equivalent qualification
• 4-7 years in program management or related experience

Other Knowledge & Skills

• Reporting, proposal writing, and budget planning
• Good knowledge of programme and project management methods
• Risk assessment, time management
• Troubleshooting experience of Network, Equipment, and systems
• Capacity utilization management
• Hands-on with technical aspects, having a good understanding of IT and networking systems, infrastructure, and emerging technologies.

Key Responsibilities

Contribute as an individual contributor for deployment of customer projects. Monitors and manages service operations and service delivery as per agreed SLA and drives certification and compliance to regulatory requirements. Provides inputs on capacity planning & resources to supervisor for AOP. Liase with engineering team to provide solutions. Engages with customers, project manager and Sales team to understand customer requirement. May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes. Able to independently resolve complex projects, issues, challenges encountered. Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area. Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation. Performs analysis of network security needs and contributes to integration and installation of hardware and software. Analyzes, troubleshoots, and corrects network problems remotely. Prior hands-on professional experience must include LAN Switching, Routing Fortigate UTM, Palo Alto Firewalls & UTM, and Checkpoint Firewalls & UTM, Cisco ASA . Knowledge on SIEM Tools and DDoS would be a plus. Maintains and administers perimeter security systems such as firewalls and intrusion detection systems. Modifies and maintains network security policy. Designs and implements remote connectivity solutions including IPSec VPN, PPTP, and SSLVPN Monitors security system logs (i.e. intrusion detection system, firewall system logs, etc.) and reports on discovered anomalies or problems. Uses sniffers and other tools to troubleshoot and isolate network problems. Assists with network security assessments for potential business partners. Keeps fully abreast of trends and changing technologies in Information Security fields. Engages in continuous process improvement. Performs other related duties as may be required.