Customer Service Executive - Customer Service Operations

Tata Communications; Chennai; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Communications in Chennai is seeking a proactive team member to manage customer queries and operations in a fast-paced, 24x7 environment. You will own customer issues, diagnose problems, and coordinate resolutions to ensure quality outcomes.

The role emphasizes strong problem-solving skills, customer service experience, and staying current with evolving technologies in the telecom and IT domain. You will escalate where needed and strive to meet SLA commitments.

Qualifications

• Graduate with 2-6 years of experience.
• Demonstration of problem-solving skills.
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain.

Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Skills

Problem solving

Customer service

24x7 support

Technology awareness

Education

Graduate

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate with 2-6 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.