Sr Technical Service Engineer - Service Delivery & Management

Tata Communications; Chennai; On-site; INR 400,000 - 800,000; Full time

Job summary

Tata Communications in Chennai is seeking an entry-to-mid level professional to oversee project execution and daily coordination, ensuring customer orders are delivered within timelines. This is an operational role requiring guidance to ensure quality outcomes.

The role involves proactively monitoring progress and implementing endpoint security solutions from multiple vendors, with hands-on work in Anti-Malware, XDR, and EDR, including Trend Micro ApexOne and Workload Security.

Qualifications

• Graduate or equivalent experience.
• 0-4 years experience.
• Experience in managing endpoint security solutions across vendors is desirable.

Responsibilities

• Proactively monitoring project progress.
• Responsible for implementing and managing endpoint security solutions from various vendors.
• Hands-on experience with endpoint protection technologies such as Anti-Malware, XDR, and EDR, including Trend Micro ApexOne and Workload Security.
• Skilled in implementing Anti-APT, Threat Emulation / Sandboxing across vendor platforms.
• Deep understanding of cybersecurity threats and ability to implement effective security measures.
• Creating reports and project documentation.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository.

Skills

Endpoint security

Anti-Malware

XDR

EDR

Trend Micro ApexOne

Workload Security

Anti-APT

Threat Emulation

Sandboxing

Education

Graduate degree or equivalent

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Minimum Qualifications & Experience

Graduate and/or equivalent experience.

0-4 Years experience

Other Knowledge & Skills

NIL

Key Responsibilities

• Proactively monitoring project progress
• Responsible for implementing, and managing endpoint security solutions from various vendors.
• Should have the Hands-on experience in endpoint protection technologies such as Anti-Malware, XDR, and EDR, with proficiency in TrendMicro security products including ApexOne, Workload Security. Additionally, skilled in implementing Anti-APT, Threat Emulation / Sandboxing solutions across various vendor platforms
• Deep understanding of cybersecurity threats, strong analytical skills, and the ability to implement effective security measures.
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository