Assistant Manager - Service Delivery & Management

Tata Communications Limited; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Tata Communications Limited in Mumbai seeks an experienced Project Manager to lead complex initiatives from initiation to closure, ensuring delivery within scope, time, and budget with quality adherence.

The role requires coordinating with global stakeholders, managing cross-functional teams, and driving governance, risk management, and performance reporting to achieve strategic business outcomes.

Qualifications

• Bachelor’s degree in engineering, CS, IT or equivalent.
• 5–7 years in project or program management.
• Experience with cross-functional teams and vendor management.
• Knowledge of PM methodologies: Waterfall, Agile, Hybrid.

Responsibilities

• Lead projects from initiation to closure within defined scope, schedule and budget.
• Coordinate with stakeholders, customers and vendors to align objectives.
• Develop detailed project plans, schedules, WBS and milestones.
• Monitor KPIs, provide status reports and escalate risks as needed.
• Ensure governance, quality management and lessons learned are documented.

Skills

Stakeholder management

Project governance

Risk assessment

Education

Bachelor’s degree in Engineering / Computer Science / IT

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role Purpose

The Project Manager is responsible for leading projects from initiation through closure, ensuring successful delivery within agreed scope, timelines, quality standards, and budget. The role requires coordination with multiple stakeholders, effective risk management, progress monitoring, and governance reporting to achieve business objectives and customer satisfaction.

This is a delivery-focused role with direct accountability for project execution, resource coordination, stakeholder management, and successful realization of project outcomes.

Educational Qualification & Experience

Minimum Qualification

• Bachelor’s degree in engineering, Computer Science, Information Technology, or an equivalent discipline.

Experience

• 5 to 7 years of experience in Project or Program Management, preferably in Cybersecurity, Cloud, Infrastructure, or System Integration projects.
• Experience managing cross-functional teams, customers, vendors, and multiple stakeholders.

Required Knowledge & Skills

Project Management

• Strong understanding of Project Management methodologies and frameworks (Waterfall, Agile, Hybrid).
• Expertise in project planning, scheduling, execution, monitoring, and closure.
• Knowledge of project governance, change management, and quality management processes.

Business & Financial Management

• Project budgeting and cost management.
• Resource planning and utilization tracking.
• Proposal review and effort estimation.

Stakeholder Management

• Excellent communication and presentation skills.
• Management reporting and executive-level status updates.
• Customer engagement and vendor coordination.

Risk & Delivery Management

• Risk identification, assessment, mitigation, and escalation.
• Dependency management and issue resolution.
• Time management and prioritization skills.

Key Responsibilities

Project Planning & Initiation

• Manage project initiation activities, including scope definition, requirement analysis, and stakeholder alignment.
• Develop detailed project plans, schedules, work breakdown structures (WBS), and resource plans.
• Define project milestones, deliverables, dependencies, and acceptance criteria.

Project Execution & Monitoring

• Drive project execution in accordance with approved scope, timelines, quality standards, and budget.
• Track project progress using standard project management templates and reporting mechanisms.
• Coordinate with technical teams, customers, vendors, and internal stakeholders to ensure timely completion of project activities.
• Monitor project performance against defined KPIs and delivery commitments.

Governance & Reporting

• Prepare periodic project status reports, dashboards, and executive summaries.
• Conduct project review meetings and ensure timely escalation of critical risks and issues.
• Maintain project documentation and governance artifacts.

Risk & Issue Management

• Identify project risks, assumptions, constraints, and dependencies.
• Develop mitigation and contingency plans to minimize delivery and business impacts.
• Ensure proactive issue resolution through stakeholder engagement and escalation management.

Budget & Resource Management

• Monitor project budgets, resource utilization, and financial performance.
• Track project expenditures and ensure adherence to approved budgets.
• Support forecasting, effort estimation, and financial reporting activities.

Quality & Continuous Improvement

• Ensure compliance with organizational processes, standards, and best practices.
• Drive continuous improvement in project management methodologies, tools, and governance processes.
• Capture lessons learned and implement improvements for future projects.

Preferred Certifications

Project Management

• PMP
• PRINCE2