Engineer - Access Supplier Operations, Technical Support Center

Tata Communications; Chennai; Presencial; INR 350 000 - 520 000; Tempo integral

Resumo da oferta

Tata Communications Limited in Chennai is seeking a customer support professional to handle customer queries, diagnose issues, and ensure timely resolutions to maintain service quality.

You will operate in a fast-paced, 24x7 environment, requiring problem-solving skills and awareness of emerging technologies. Graduates with up to 4 years of experience are encouraged to apply.

Qualificações

• Graduate with 0-4 years of experience.
• Experience delivering customer service in fast-paced, high-availability environments.
• Awareness of latest technologies in the domain.

Responsabilidades

• Taking ownership of customer issues reported and providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions.
• Escalating unresolved issues to appropriate internal teams per procedures.
• Ensuring SLAs are met and maintaining proactive service levels.

Conhecimentos

Problem solving

Customer service

24x7 support

Technology awareness

Formação académica

Graduate

Descrição da oferta de emprego

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.