Job Role : Senior Manager - Technology - IT Operations/Support (Night Shift Lead)

Multi Commodity Exchange Clearing Corporation Limited (MCXCCL; Mumbai; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Multi Commodity Exchange Clearing Corporation Limited (MCXCCL) is seeking a Senior Manager for Technology with a focus on IT Operations and Night Shift Lead. In this role, you will take ownership of end-of-day processes and incident management, ensuring high performance and reliability.

The ideal candidate will have extensive experience in capital markets, strong ITIL process knowledge, and the ability to lead technical teams during night shifts. This position is crucial for maintaining 99.9% system availability and ensuring regulatory compliance.

Qualifications

• Proven experience in IT operations management.
• Strong understanding of capital markets and trading processes.
• Expertise in managing and leading technical teams.

Responsibilities

• Manage the execution of End-of-Day and Beginning-of-Day batch cycles.
• Act as primary authority for incident resolution.
• Perform system health audits and certification.

Skills

End-to-End Ownership

Incident Management

Capital Markets Knowledge

Performance Governance

Java Architecture Debugging

Education

Bachelor’s degree in computer science or Information Technology

Job description

Senior Manager - Technology - IT Operations/Support (Night Shift Lead)

Bachelor’s degree in computer science, Information Technology, or in related field.

10 - 12

Job Responsibilities

• End-to-End Ownership of EOD/BOD: Manage the flawless execution of End-of-Day and Beginning-of-Day batch cycles using enterprise schedulers like Control-M or SOS Berlin, ensuring 100% completion before market open.
• Overnight Incident Command: Act as the primary authority for P1/P2 incidents, leading technical bridges and coordinating with cross-functional teams to resolve issues within a 1-hour MTTR (Mean Time to Resolve).
• Capital Markets Expertise: Apply deep domain knowledge of the Trade Lifecycle, including real-time trading, clearing, and settlement processes, to prioritize critical path system recoveries.
• Market Readiness Certification: Perform rigorous system health audits and build automation to formally certify "Market-Ready" status by 6:00 AM.
• SLA & Performance Governance: Maintain a 99.9% system availability target for overnight services, ensuring all incidents are acknowledged within a 5-minute response window.
• ITIL Process Leadership: Finalize comprehensive Root Cause Analysis (RCA) for all overnight glitches within 24 hours, adhering to ITIL 4 Service Management best practices.
• Shift Discipline & Roster Management: Lead the night shift technical team with strict operational discipline, managing rosters and ensuring seamless handovers to the day shift.
• Technical Debugging: Utilize knowledge of Java-based architectures and application logs to assist in rapid troubleshooting of complex software failures during the night cycle.
• Regulatory Compliance: Ensure all operational reporting and incident handling align with SEBI’s technical glitch reporting frameworks and capital market safety standards.