Job Role : Senior Manager - IT Operations/Support (Night Shift Lead)

MCXCCL; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

MCXCCL is seeking a Senior Manager - IT Operations/Support (Night Shift Lead) to oversee production systems during night hours. The role includes managing EOD/BOD processes, coordinating DC/DR failovers, and ensuring Linux-based environments are secure and highly available.

The ideal candidate will have a Bachelor's degree in CS/IT and 1–10 years in IT operations, with strong incident management and cross-functional collaboration skills to drive performance improvements and reliable service

Qualifications

• Bachelor's degree in computer science, Information Technology, or in related field.
• 1-10 years of experience.
• Experience managing Linux-based production systems.
• Night shift lead/IT operations experience.
• Strong incident response and cross-team collaboration skills.

Responsibilities

• Manage and oversee production systems during night shifts, ensuring smooth operations and prompt response to incidents.
• Execute End-of-Day (EOD) and Beginning-of-Day (BOD) job processes, ensuring timely and accurate completion.
• Coordinate DC and DR failover activities, ensuring availability and reliability of critical systems.
• System patching activities, ensuring all systems are up-to-date with the latest security and functionality updates.
• Collaborate with development, infrastructure, support teams and business teams to address and resolve production issues efficiently.
• Prepare and share comprehensive periodic status reports detailing performance, incidents, and improvements.
• Manage and administer Linux-based systems, ensuring optimal performance, security and availability.
• Evaluation and performance optimisation of the system.
• Collaboration with Software vendor and OEM

Skills

Incident management

Linux administration

System patching

Night shift leadership

Vendor coordination

Education

Bachelor's degree in computer science or IT

Job description

You cannot push anyone up the Ladder unless the person is willing to Climb. At MCX we sharpen your career growth path for you to Excel.

Senior Manager - IT Operations/Support (Night Shift Lead)

Bachelor’s degree in computer science, Information Technology, or in related field.

1 - 10

Job Responsibilities

• Manage and oversee production systems during night shifts, ensuring smooth operations and prompt response to incidents.
• Execute End-of-Day (EOD) and Beginning-of-Day (BOD) job processes, ensuring timely and accurate completion.
• Coordinate DC and DR failover activities, ensuring the availability and reliability of critical systems.
• System patching activities, ensuring that all systems are up-to-date with the latest security and functionality updates.
• Collaborate with different teams, including development, infrastructure, and support teams and business team, to address and resolve production issues efficiently.
• Prepare and share comprehensive periodic status reports detailing the performance, incidents, and improvements made during the week.
• Manage and administer Linux-based systems, ensuring optimal performance, security and availability.
• Evaluation and performance optimisation of the system.
• Collaboration with Software vendor and OEM