Sr Support Engineer (Night Shift) - PLSQL, DBMS & AppD

Blue Yonder; Hyderabad; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

A leading software solutions company is seeking a Product Support Specialist in Hyderabad, India. This role emphasizes technical support for Retail solutions, including a strong command of DBMS and cloud operations. Candidates must have 5 to 8 years of relevant experience, a Bachelor's degree, and the ability to work night shifts for 24x7 support. The position involves collaboration with multiple teams and a focus on problem-solving and customer satisfaction.

Qualifications

• Minimum 5 to 8 years of experience in Product Support or Implementation support.
• Strong capability in cloud operational activities as per the concerned solution.
• Deep understanding of Customer business and processes.

Responsibilities

• Provide technical and non-technical support during steady state period.
• Analyze issues and identify root causes for permanent solutions.
• Collaborate with Solution/Technical architect(s) to stabilize the system.

Skills

DBMS (SQL, Oracle)

Analytical/problem solving skills

Performance tuning techniques

Hands on experience in Retail Host products

Understanding of various technical platforms

Education

Bachelor's degree

Tools

AppDynamics

Splunk

ReactJS

NodeJS

PL/SQL

Job description

Scope

• Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals.
• Needs to work with cross functional teams including Product Development, Consulting and Support services.
• Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment

• Software: Blue Yonder PMM / Merch Ops
• Cloud Architecture: MS Azure / Private Cloud
• Frameworks/Others: PL/SQL, RDBMS
• Frontend - ReactJS , NodeJS

What You’ll Do

• Understand the implemented solution/ products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
• Should collaborate with Solution/Technical architect(s) to stabilize the system
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage/Support new roll outs/deployments and handle change requests/enhancements
• To improve various KPIs for the customer
• Expected to work in night shifts and provide OOH support to facilitate 24x7 customer support

What We Are Looking For

• Expected to work in Complete Night Shift (10 PM - 6 AM) and provide OOH support to facilitate 24x7 customer support
• Bachelor’s degree minimum 5 to 8 years of experience in Product Support / Implementation support.
• Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
• DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
• Skill set and availability requirements as per the organization's needs
• Hands on experience in implementing / supporting for Retail Host (PMM , Oracle , SAP ) products for multiple customers.
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
• Deep understanding of Customer business and processes
• BY Retail Solutions Experience is a plus
• Worked on other Retail Host software from Oracle , Retek, SAP
• Knowledge in performance tuning techniques is added advantage.
• Understanding and experience with the technical requirements for the product line assigned.Strong capability in cloud operational activities as per the requirements of concerned solution
• Understanding of various technical platforms and infrastructures.
• Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer.
• Works with appropriate parties to ensure issues are resolved.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management, Information Technology, and Engineering

Industries

Software Development, IT Services and IT Consulting, and Information Services

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values