Jira Cloud Administrator / Support Specialist (Mid-Level / Senior)

Rohde & Schwarz GmbH & Co.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rohde & Schwarz GmbH & Co. in Bengaluru seeks an experienced Jira Cloud Administrator to oversee configuration, governance, and ongoing optimization of the platform across multiple teams and business units.

You will design workflows, automation, and ITSM processes, manage access controls including SSO/SCIM integrations, monitor performance, and drive upgrades and user adoption through training and best practices.

Responsibilities

• Administer, configure, and maintain the Jira Cloud platform for stability, scalability, and performance.
• Manage projects, workflows, issue types, screens, fields, schemes, and permissions across teams and business units.
• Provide 2nd and 3rd level Jira-related support for incidents, service requests, and complex issues.
• Troubleshoot platform issues, perform root cause analysis, and implement fixes.
• Design and optimize Jira workflows, automation, and governance models to support agile and ITSM.
• Collaborate with stakeholders to translate requirements into Jira configurations and solutions.
• Support Jira Service Management processes, including queues, SLAs, request types, and service catalogs.
• Manage Atlassian Marketplace apps, including evaluation, installation, configuration, lifecycle.
• Ensure proper user access management, roles, permissions, and identity provider integrations (SSO, SCIM, Azure AD/Entra ID, Okta).
• Monitor system performance, usage metrics, and licensing for health and cost efficiency.
• Support integrations with third-party systems via REST APIs, webhooks, and automation tools.
• Participate in platform upgrades, feature rollouts, and adoption of new Jira Cloud capabilities.
• Maintain documentation of configurations, processes, and best practices.
• Conduct user training, onboarding, and enablement workshops to improve adoption and efficiency.
• Ensure compliance with security, audit, and governance across Jira environment.
• Collaborate with Confluence and other Atlassian admins for integrated solutions.
• Drive continuous improvement focusing on automation, user experience, and process optimization.

Job description

Tasks

• Administer, configure, and maintain the Jira Cloud platform to ensure stability, scalability, and high performance.
• Manage projects, workflows, issue types, screens, fields, schemes, and permissions across multiple teams and business units.Provide 2nd and 3rd level support for Jira-related incidents, service requests, and complex technical issues.
• Troubleshoot platform and configuration issues, perform root cause analysis, and implement sustainable fixes.
• Design and optimize Jira workflows, automation rules, and governance models to support agile and ITSM processes.
• Collaborate with stakeholders to gather requirements and translate them into effective Jira configurations and solutions.
• Support and optimize Jira Service Management (JSM) processes, including queues, SLAs, request types, and service catalogs.
• Manage Atlassian Marketplace apps, including evaluation, installation, configuration, and lifecycle management.
• Ensure proper user access management, roles, permissions, and integration with identity providers (e.g., SSO, SCIM, Azure AD/Entra ID, Okta).
• Monitor system performance, usage metrics, and licensing to ensure optimal platform health and cost efficiency.
• Support integrations with third-party systems using REST APIs, webhooks, and automation tools.
• Participate in platform upgrades, feature rollouts, and adoption of new Jira Cloud capabilities.
• Maintain clear and up-to-date documentation of configurations, processes, and best practices.
• Conduct user training, onboarding sessions, and enablement workshops to improve adoption and efficiency.
• Ensure compliance with security, audit, and governance requirements across the Jira environment.
• Collaborate closely with Confluence and other Atlassian platform administrators to deliver integrated solutions.
• Drive continuous improvement initiatives, focusing on automation, user experience, and process optimization.