Jira Cloud Administrator / Support Specialist (Mid-Level / Senior)

Rohde & Schwarz; Bengaluru; On-site; INR 670,000 - 1,004,000; Full time

Job summary

Rohde & Schwarz is seeking a Jira Cloud Administrator in Bengaluru to manage and optimize Jira environments. The role focuses on configuring projects, workflows, and permissions while providing escalated support for Jira incidents and requests.

You will collaborate with multiple teams and ensure governance and automation are in place for ITSM and agile processes. The position requires strong troubleshooting skills, documentation discipline, and experience with Atlassian apps and integrations.

Responsibilities

• Administer, configure, and maintain Jira Cloud to ensure stability and performance.
• Manage projects, workflows, screens, fields, and permissions across teams.
• Provide 2nd and 3rd line support for Jira incidents and requests.
• Design and optimize Jira workflows, automations, and governance models.
• Collaborate with stakeholders to translate requirements into Jira configurations.
• Maintain documentation and conduct user training to improve adoption.

Job description

Tasks

• Administer, configure, and maintain the Jira Cloud platform to ensure stability, scalability, and high performance.
• Manage projects, workflows, issue types, screens, fields, schemes, and permissions across multiple teams and business units.Provide 2nd and 3rd level support for Jira-related incidents, service requests, and complex technical issues.
• Troubleshoot platform and configuration issues, perform root cause analysis, and implement sustainable fixes.
• Design and optimize Jira workflows, automation rules, and governance models to support agile and ITSM processes.
• Collaborate with stakeholders to gather requirements and translate them into effective Jira configurations and solutions.
• Support and optimize Jira Service Management (JSM) processes, including queues, SLAs, request types, and service catalogs.
• Manage Atlassian Marketplace apps, including evaluation, installation, configuration, and lifecycle management.
• Ensure proper user access management, roles, permissions, and integration with identity providers (e.g., SSO, SCIM, Azure AD/Entra ID, Okta).
• Monitor system performance, usage metrics, and licensing to ensure optimal platform health and cost efficiency.
• Support integrations with third-party systems using REST APIs, webhooks, and automation tools.
• Participate in platform upgrades, feature rollouts, and adoption of new Jira Cloud capabilities.
• Maintain clear and up-to-date documentation of configurations, processes, and best practices.
• Conduct user training, onboarding sessions, and enablement workshops to improve adoption and efficiency.
• Ensure compliance with security, audit, and governance requirements across the Jira environment.
• Collaborate closely with Confluence and other Atlassian platform administrators to deliver integrated solutions.
• Drive continuous improvement initiatives, focusing on automation, user experience, and process optimization.