Confluence Cloud Administrator / Support Specialist (Mid-Level / Senior)

Rohde & Schwarz GmbH & Co.; Bengaluru; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Rohde & Schwarz GmbH & Co. seeks a skilled Confluence Cloud administrator in Bengaluru to manage the Atlassian landscape, ensure security, and optimize information architecture. You will configure spaces, permissions, apps, and automate workflows while collaborating with Jira teams.

The role includes 2nd/3rd line support, upgrades, user training, documentation, and governance enforcement to boost collaboration and knowledge sharing across the organization.

Qualifications

• Experience administering Confluence Cloud at enterprise scale.
• Knowledge of governance, security, and access controls.
• Ability to design information architecture and templates.

Responsibilities

• Administer, configure, and maintain the Confluence Cloud platform to ensure high availability, performance, and security.
• Manage spaces, permissions, user groups, and access controls per governance policies.
• Design, implement, and maintain Confluence information architecture, templates, and content organization.
• Provide 2nd/3rd line support for Confluence incidents and service requests.
• Troubleshoot platform issues, perform root cause analysis, and implement solutions.
• Collaborate with stakeholders to gather requirements and deliver Confluence-based solutions.
• Configure and optimize Marketplace apps, evaluate plugins, and manage app lifecycle.
• Develop automations, integrations, and workflows using Atlassian APIs.
• Support platform upgrades, feature rollouts, and adoption of new capabilities.
• Create and maintain technical documentation, user guides, and administration procedures.
• Monitor platform health, licensing, storage, and usage; enforce governance standards.
• Partner with Jira admins and other teams for integrated Atlassian solutions.
• Conduct user training sessions, onboarding, and knowledge-sharing workshops.
• Support audit, compliance, and security initiatives related to Confluence.
• Drive continuous improvement to increase platform adoption and user experience.

Skills

Confluence admin

Cloud platform

Permissions management

Information architecture

Automation

APIs (Atlassian)

App lifecycle

Upgrades & adoption

Training & docs

Security & governance

Tools

Confluence Cloud

Atlassian Jira

Marketplace apps

Atlassian APIs

Job description

• Administer, configure, and maintain the Confluence Cloud platform to ensure high availability, performance, and security. Manage spaces, permissions, user groups, and access controls in alignment with organizational governance and security policies. Design, implement, and maintain Confluence information architecture, templates, and content organization. Provide 2nd and 3rd level support for Confluence-related incidents, service requests, and technical issues. Troubleshoot platform issues, perform root cause analysis, and implement sustainable solutions. Collaborate with business stakeholders to gather requirements and deliver Confluence-based solutions that improve collaboration and knowledge sharing. Configure and optimize Marketplace apps, evaluate new plugins, and manage app lifecycle activities. Develop and maintain automation, integrations, and workflows using Confluence Cloud capabilities and Atlassian APIs where appropriate. Support platform upgrades, feature rollouts, and adoption of new Confluence Cloud capabilities. Create and maintain technical documentation, user guides, knowledge base articles, and administration procedures. Monitor platform health, usage metrics, licensing, and storage to ensure optimal platform performance. Implement and enforce governance standards, content lifecycle management, and best practices. Partner with Jira administrators and other platform teams to deliver integrated Atlassian solutions. Conduct user training sessions, onboarding activities, and knowledge-sharing workshops. Support audit, compliance, and security initiatives related to the Confluence environment. Drive continuous improvement initiatives and recommend enhancements to increase platform adoption and user experience.