JIRA Admin

CES; Chennai; On-site; INR 3,500,000 - 5,000,000; Full time

Job summary

CES is seeking an Atlassian Platform Administrator to own the enterprise Atlassian stack. You will design scalable Jira/JSM/Confluence solutions, lead cloud migrations, and drive tool adoption across Agile teams.

You will configure workflows, permissions, and automations, while partnering with stakeholders to improve processes and governance. Strong ITSM and reporting skills are essential.

Qualifications

• 7+ years hands-on experience administering Jira, JSM, and Confluence in enterprise.
• Strong workflow design, permission schemes, custom fields, and Jira automation.
• Experience with JSM implementations, SLAs, queues, and customer portals.
• Experience Atlassian Cloud migrations and Jira consolidation.
• Proficiency in JQL, dashboards, and reporting.
• SSO, user provisioning, and access governance skills.
• Experience integrating Atlassian with DevOps and enterprise systems.
• ITSM practices and Agile delivery experience.
• Strong troubleshooting and stakeholder management.

Responsibilities

• Own Jira, JSM, and Confluence administration across the enterprise
• Configure workflows, schemes, screens, custom fields, permission models, and automations
• Design scalable Atlassian solutions aligned with ITSM requirements
• Manage JSM implementations, including SLAs, queues, portals, and service request workflows
• Lead cloud migration and Jira instance consolidation initiatives
• Implement and maintain integrations with enterprise systems and DevOps tools
• Provide L2/L3 support, troubleshooting, and platform governance
• Manage user provisioning, access controls, SSO, and security compliance
• Develop dashboards, reports, and executive metrics using JQL and reporting tools
• Partner with Agile teams, Product Owners, and stakeholders to optimize processes and tool adoption
• Evaluate, install, and manage Atlassian Marketplace applications
• Drive platform standardization, best practices, and continuous improvement

Skills

Jira/JSM/Confluence

Workflow design

JQL & dashboards

SSO & access governance

Cloud migrations

Stakeholder management

Job description

As our Atlassian Platform Administrator, you will be the technical owner of the enterprise Atlassian stack. You will design scalable solutions aligned with business and ITSM requirements, lead cloud migration and Jira consolidation initiatives, and partner with Agile teams and stakeholders to drive tool adoption and process improvement.

Key Responsibilities

• Own Jira, JSM, and Confluence administration across the enterprise
• Configure and maintain workflows, schemes, screens, custom fields, permission models, and automations
• Design scalable Atlassian solutions aligned with business and ITSM requirements
• Manage JSM implementations, including SLAs, queues, portals, and service request workflows
• Lead cloud migration and Jira instance consolidation initiatives
• Implement and maintain integrations with enterprise systems and DevOps tools
• Provide L2/L3 support, troubleshooting, and platform governance
• Manage user provisioning, access controls, SSO, and security compliance
• Develop dashboards, reports, and executive metrics using JQL and reporting tools
• Partner with Agile teams, Product Owners, and stakeholders to optimize processes and tool adoption
• Evaluate, install, and manage Atlassian Marketplace applications
• Drive platform standardization, best practices, and continuous improvement

Required Qualifications

• 7+ years of hands‑on experience administering Jira, JSM, and Confluence in an enterprise environment
• Strong command of workflow design, permission schemes, custom fields, and Jira automation
• Proven experience implementing JSM, including SLAs, queues, request types, and customer portals
• Experience with Atlassian Cloud migrations and Jira instance consolidation
• Proficiency in JQL, dashboards, and reporting
• Working knowledge of SSO, user provisioning, and access governance
• Experience integrating Atlassian tools with enterprise and DevOps systems
• Solid understanding of ITSM practices and Agile delivery methods
• Strong troubleshooting skills with L2/L3 support experience
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Atlassian certifications (ACP-100, ACP-120, ACP-620 or equivalent)
• Experience with Marketplace app evaluation, licensing, and lifecycle management
• Scripting or API experience (REST APIs, Groovy, or Python)
• Familiarity with ITIL frameworks and security compliance requirements