Confluence Cloud Administrator / Support Specialist (Mid-Level / Senior)

Rohde & Schwarz; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Rohde & Schwarz Bengaluru is seeking an experienced Confluence Cloud administrator to oversee platform configuration, information architecture, and governance. You will support incidents, manage spaces and permissions, and collaborate with Jira teams to deliver integrated Atlassian solutions.

The role involves optimizing apps, automations, and workflows, plus contributing to platform upgrades, documentation, and user training. A strong focus on security, compliance, and adoption is required.

Qualifications

• Experience administering Confluence Cloud with high availability and security.
• Ability to design information architecture, templates, and content organization.
• Strong incident management, root cause analysis, and problem-solving skills.

Responsibilities

• Administer, configure, and maintain the Confluence Cloud platform to ensure high availability and security.
• Manage spaces, permissions, and access controls in line with governance policies.
• Provide 2nd/3rd line support for incidents and service requests, troubleshooting issues.

Skills

Confluence Cloud

Platform administration

2nd/3rd line support

Troubleshooting

Automation & integrations

Atlassian APIs

Tools

Jira

Atlassian APIs

Marketplace apps

Job description

• Administer, configure, and maintain the Confluence Cloud platform to ensure high availability, performance, and security. Manage spaces, permissions, user groups, and access controls in alignment with organizational governance and security policies. Design, implement, and maintain Confluence information architecture, templates, and content organization. Provide 2nd and 3rd level support for Confluence-related incidents, service requests, and technical issues. Troubleshoot platform issues, perform root cause analysis, and implement sustainable solutions. Collaborate with business stakeholders to gather requirements and deliver Confluence-based solutions that improve collaboration and knowledge sharing. Configure and optimize Marketplace apps, evaluate new plugins, and manage app lifecycle activities. Develop and maintain automation, integrations, and workflows using Confluence Cloud capabilities and Atlassian APIs where appropriate. Support platform upgrades, feature rollouts, and adoption of new Confluence Cloud capabilities. Create and maintain technical documentation, user guides, knowledge base articles, and administration procedures. Monitor platform health, usage metrics, licensing, and storage to ensure optimal platform performance. Implement and enforce governance standards, content lifecycle management, and best practices. Partner with Jira administrators and other platform teams to deliver integrated Atlassian solutions. Conduct user training sessions, onboarding activities, and knowledge-sharing workshops. Support audit, compliance, and security initiatives related to the Confluence environment. Drive continuous improvement initiatives and recommend enhancements to increase platform adoption and user experience.