Atlassian Support Engineer

enreap; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

A technology company in Gurugram District is seeking an Atlassian Support Engineer to provide managed services for Atlassian Cloud. The role requires handling L1 support for Jira and Confluence, monitoring system performance, and performing basic configuration management. Ideal candidates will have experience with Azure AD SSO support and a fundamental understanding of workflows and permissions. This position offers a collaborative environment with opportunities for professional growth.

Qualifications

• Experience with providing L1 support for Jira & Confluence.
• Understanding of workflows and RBAC.
• Familiarity with Marketplace add-ons.

Responsibilities

• Provide L1 support for Jira & Confluence.
• Assist in migration validation and UAT support.
• Monitor system performance and address complex issues.

Skills

Atlassian Jira

Atlassian Confluence

Azure AD SSO support

Basic Configuration Management

Incident Handling

Job description

We are looking for an Atlassian Support Engineer to support Atlassian Cloud Enterprise providing managed services. The role involves Azure AD SSO support, Jira & Confluence administration, incident handling, and basic configuration management.

Key Responsibilities:

• Provide L1 support for Jira & Confluence (Incidents/Requests/Changes).
• Assist in migration validation, UAT support, and documentation.
• Configure workflows, permissions, issue types, and screen schemes (basic level).
• Install and support Marketplace add-ons.
• Monitor system performance and elevate complex issues.
• Support basic integrations and system enhancements.
• Understanding of workflows, RBAC, and permission schemes