ITSM ServiceNow Developer

Persistent Systems; Bengaluru; Hybrid; INR 1,500,000 - 2,600,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Long Service awards

Group term life insurance

Job summary

Persistent Systems in Bengaluru seeks an experienced ITSM ServiceNow Developer to design, configure, customize, and support ServiceNow ITSM solutions aligned with ITIL best practices. You will implement workflows, catalog items, and integrations, while collaborating with analysts and architects to deliver scalable solutions.

The role requires 8–12 years of hands-on ServiceNow development, including Incident, Problem, Change, Knowledge, and CMDB modules, with emphasis on governance and production

Qualifications

• 8–12 years of overall IT experience with hands-on ServiceNow development.
• Proven ability to design, configure, customize, and support ITSM solutions.
• Strong knowledge of ITIL/ITSM processes and best practices.

Responsibilities

• Develop, configure, and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
• Design and implement workflows, approvals, catalog items, record producers, notifications, and reports.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and GlideRecord scripts.
• Build and support REST/SOAP integrations with IntegrationHub and MID Server.
• Collaborate with Analysts, Architects, and stakeholders to translate requirements into technical solutions.
• Perform unit testing, code reviews, deployment support, and post-production validation.

Skills

ServiceNow ITSM

Flow Designer

REST/SOAP integrations

Business Rules/Client Scripts

Incident/Problem/Change management

Agile/Scrum

Documentation

Tools

IntegrationHub

MID Server

GlideRecord

Job description

We are seeking an experienced ITSM ServiceNow Developer to join our team. The ideal candidate will have a strong background in IT Service Management (ITSM) and extensive hands-on experience with ServiceNow. This role involves designing, configuring, customizing, and supporting ServiceNow ITSM solutions, ensuring they meet business requirements and align with industry best practices.

• Role: ITSM ServiceNow Developer
• Experience: 8 to 12 Years
• Job Type: Full Time Employment

What You'll Do:

• Develop, configure, and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
• Design and implement workflows, Flow Designer automations, approval processes, catalog items, record producers, notifications, and reports.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Scheduled Jobs, and GlideRecord-based scripts.
• Build and support REST/SOAP integrations with third-party systems using IntegrationHub, web services, and MID Server.
• Collaborate with Business Analysts, Process Owners, Architects, and stakeholders to convert requirements into technical solutions.
• Perform unit testing, peer code reviews, defect resolution, deployment support, and post-production validation.
• Manage update sets and follow release management processes across development, test, and production environments.
• Ensure adherence to ServiceNow platform governance, security, coding standards, and ITSM best practices.
• Support production incidents, troubleshoot platform issues, conduct root cause analysis, and implement corrective actions.
• Create and maintain technical documentation, configuration guides, deployment instructions, and knowledge articles.

Expertise You'll Bring:

• 5 to 8 years of overall experience with strong hands-on ServiceNow development expertise.
• Strong knowledge of ServiceNow ITSM modules including Incident, Problem, Change, Request Fulfillment, Knowledge, Service Catalog, and CMDB.
• Experience with Flow Designer, Workflow Editor, Service Catalog, Record Producers, Catalog Client Scripts, and approval workflows.
• Strong understanding of ServiceNow data model, tables, relationships, forms, lists, reports, dashboards, and access controls.
• Experience with REST/SOAP API integrations, IntegrationHub, JSON/XML, and third-party system connectivity.
• Experience with update sets, instance management, testing, deployment, and release management.
• Good understanding of ITIL/ITSM processes and process-driven ServiceNow configurations.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Ability to work independently and collaboratively in Agile/Scrum-based environments.
• ServiceNow Certified System Administrator certification is preferred.
• ServiceNow Certified Implementation Specialist ITSM certification is preferred.
• Experience with Service Portal, Employee Center, Virtual Agent, Performance Analytics, ATF, CMDB, Discovery, or ITOM is an advantage.
• Familiarity with DevOps, CI/CD, source control, and deployment automation practices.
• Strong ownership mindset with a focus on delivering scalable, reliable, and high-quality ServiceNow solutions.
• Proven ability to support implementation, customization, integration, and production support activities across enterprise ServiceNow environments.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.