IT Support Specialist

Nippon Data Systems; Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 460,000; Full time

Job summary

Nippon Data Systems in the Chandigarh region is seeking an IT Support Specialist to provide technical assistance to users and ensure IT systems run smoothly and securely.

The role requires a proactive problem-solving attitude, strong communication, and the ability to resolve hardware and software issues, document resolutions, and assist in training users on new technologies.

Qualifications

• Experience delivering first-line IT support to users.
• Strong understanding of IT support principles and desktop systems.
• Ability to explain technical issues to non-technical users.
• Experience with ticketing systems and documenting resolutions.

Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, including desktop support and system administration tasks.
• Maintain and manage IT equipment, ensuring all systems are up to date and secure.
• Assist in the setup and configuration of new hardware and software.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and user experience.
• Conduct training sessions for users on new technologies and software applications.

Skills

IT Support

Desktop Support

System Administration

Troubleshooting

Communication

Job description

We are seeking an IT Support Specialist to join our team in the Chandigarh Region. The ideal candidate will be responsible for providing technical support and assistance to our users, ensuring that all IT systems are functioning optimally. This role requires a proactive approach to problem-solving and a strong understanding of IT support processes.

Key Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, including desktop support and system administration tasks.
• Maintain and manage IT equipment, ensuring all systems are up to date and secure.
• Assist in the setup and configuration of new hardware and software.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and user experience.
• Conduct training sessions for users on new technologies and software applications.

Required Skills

• Strong knowledge of IT support principles and practices.
• Experience with desktop support and system administration.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with common operating systems and software applications.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.