IT Support Engineer

Nippon Data Systems; Balachaur; On-site; INR 320,000 - 420,000; Full time

Job summary

Nippon Data Systems in Chandigarh Region is seeking an IT Support Engineer to provide technical assistance to clients and internal teams. The role requires solid knowledge of IT systems, hardware, and software, and strong troubleshooting skills.

You will diagnose issues, assist with installation and maintenance of computer systems and networks, document resolutions, and collaborate with the IT team to improve support processes while staying current with technology trends.

Qualifications

• Experience providing first-line IT support to users.
• Strong understanding of hardware and software management.
• Ability to diagnose and resolve technical issues.
• Clear communication with users and team members.
• Familiarity with networking concepts and IT security basics.

Responsibilities

• Provide first-line technical support to users.
• Troubleshoot and resolve IT system issues.
• Assist in installation and maintenance of computer systems and networks.
• Monitor IT infrastructure for performance.
• Document support requests and resolutions.
• Collaborate with IT team to improve processes.

Skills

IT support

System administration

Troubleshooting

User communication

Networking basics

Job description

We are seeking a dedicated IT Support Engineer to join our team in the Chandigarh Region. The ideal candidate will be responsible for providing technical support and assistance to our clients and internal teams. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent troubleshooting skills.

Key Responsibilities

• Provide first-line technical support to users, addressing hardware and software issues.
• Troubleshoot and resolve technical problems related to IT systems and applications.
• Assist in the installation, configuration, and maintenance of computer systems and networks.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Document and track support requests and resolutions in a ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills

• Proficiency in IT support and technical support.
• Strong knowledge of system administration, including hardware and software management.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to communicate effective with users and provide clear instructions.
• Familiarity with networking i Concepts and IT security practices is a plus.

If you are passionate about technology and enjoy helping others, we encourage to apply for this exciting opportunity to grow your career in IT support.