IT Support Specialist

Nippon Data Systems; Panchkula; On-site; INR 350,000 - 550,000; Full time

Job summary

Nippon Data Systems in Chandigarh region is seeking an IT Support Specialist to provide frontline technical support to users. You will troubleshoot hardware and software issues, manage IT equipment, and help with setup of new hardware and software to ensure smooth operations.

The role requires clear communication with non-technical users, strong problem-solving abilities, and familiarity with common operating systems. Join our team and contribute to a proactive IT support environment.

Qualifications

• Experience in IT support and helpdesk environments.
• Proficient in diagnosing hardware and software issues.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, including desktop support.
• Maintain and manage IT equipment, keeping systems up to date and secure.
• Assist in setup and configuration of new hardware and software.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with IT team to improve support processes and user experience.
• Conduct training sessions for users on new technologies and software applications.

Skills

IT support fundamentals

Desktop support

System administration

Problem solving

Communication skills

OS familiarity

Job description

We are seeking an IT Support Specialist to join our team in the Chandigarh Region. The ideal candidate will be responsible for providing technical support and assistance to our users, ensuring that all IT systems are functioning optimally. This role requires a proactive approach to problem-solving and a strong understanding of IT support processes.

Key Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, including desktop support and system administration tasks.
• Maintain and manage IT equipment, ensuring all systems are up to date and secure.
• Assist in the setup and configuration of new hardware and software.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and user experience.
• Conduct training sessions for users on new technologies and software applications.

Required Skills

• Strong knowledge of IT support principles and practices.
• Experience with desktop support and system administration.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with common operating systems and software applications.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.