IT Support Engineer

Nippon Data Systems; Panchkula; On-site; INR 300,000 - 420,000; Full time

Job summary

Nippon Data Systems in the Chandigarh region seeks an IT Support Engineer to provide first-line technical assistance to clients and internal teams. You will diagnose, troubleshoot, and resolve hardware and software issues while ensuring smooth operation of IT systems.

The role emphasizes effective user communication, documentation of support requests, and collaboration with the IT team to improve processes. A proactive attitude toward learning and applying best practices is valued.

Qualifications

• Experience in IT support and system administration.
• Strong understanding of networking concepts.
• Excellent troubleshooting and issue-resolution skills.
• Clear and effective communication with users.

Responsibilities

• Provide first-line technical support to users for hardware and software issues.
• Troubleshoot and resolve IT system and application problems.
• Assist in installation, configuration, and maintenance of computer systems and networks.
• Monitor and maintain IT infrastructure for optimal performance.
• Document and track support requests and resolutions in a ticketing system.
• Collaborate with IT team to improve support processes and user experience.
• Stay updated with technology trends and best practices in IT support.

Skills

IT support

System administration

Troubleshooting

Communication

Networking basics/IT security

Job description

We are seeking a dedicated IT Support Engineer to join our team in the Chandigarh Region. The ideal candidate will be responsible for providing technical support and assistance to our clients and internal teams. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent troubleshooting skills.

Key Responsibilities

• Provide first-line technical support to users, addressing hardware and software issues.
• Troubleshoot and resolve technical problems related to IT systems and applications.
• Assist in the installation, configuration, and maintenance of computer systems and networks.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Document and track support requests and resolutions in a ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills

• Proficiency in IT support and technical support.
• Strong knowledge of system administration, including hardware and software management.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to communicate effectively with users and provide clear instructions.
• Familiarity with networking concepts and IT security practices is a plus.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.