IT Support Engineer

Nippon Data Systems; Sirhind; On-site; INR 420,000 - 660,000; Full time

Job summary

Nippon Data Systems in the Chandigarh Region is seeking an IT Support Engineer to join our team. The role focuses on providing technical support to clients and internal teams, with strong emphasis on hardware, software, and IT systems knowledge.

You will install, configure, and maintain computer systems and networks, monitor IT infrastructure, document tickets, and work with the IT team to improve support processes. Effective communication with users is essential to succeed.

Qualifications

• Experience in providing support for IT hardware and software.
• Knowledge of system administration for hardware and software management.
• Strong troubleshooting skills to diagnose and resolve issues.
• Ability to communicate effectively with users and provide clear instructions.
• Familiarity with networking concepts and IT security practices is a plus.

Responsibilities

• Provide first-line technical support to users for hardware and software issues.
• Troubleshoot and resolve technical problems related to IT systems and applications.
• Assist in installation, configuration, and maintenance of computer systems and networks.
• Monitor and maintain IT infrastructure for optimal performance.
• Document and track support requests and resolutions in a ticketing system.
• Collaborate with IT team to improve support processes and user experience.
• Stay updated with technology trends and best practices in IT support.

Skills

IT support

System administration

Troubleshooting

User communication

Networking concepts

IT security awareness

Tools

Ticketing system

Remote support tools

Job description

We are seeking a dedicated IT Support Engineer to join our team in the Chandigarh Region. The ideal candidate will be responsible for providing technical support and assistance to our clients and internal teams. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent troubleshooting skills.

Key Responsibilities

• Provide first-line technical support to users, addressing hardware and software issues.
• Troubleshoot and resolve technical problems related to IT systems and applications.
• Assist in the installation, configuration, and maintenance of computer systems and networks.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Document and track support requests and resolutions in a ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills

• Proficiency in IT support and technical support.
• Strong knowledge of system administration, including hardware and software management.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to communicate effective with users and provide clear instructions.
• Familiarity with networking i Concepts and IT security practices is a plus.

If you are passionate about technology and enjoy helping others, we encourage to apply for this exciting opportunity to grow your career in IT support.