IT Support Specialist

Nippon Data Systems; Ambala; On-site; INR 300,000 - 520,000; Full time

Job summary

Nippon Data Systems in the Chandigarh region seeks an IT Support Specialist to provide technical support and ensure IT systems function optimally. The role requires proactive problem-solving and a strong understanding of support processes.

Responsibilities include first-line support, hardware/software troubleshooting, equipment maintenance, setup of new hardware, ticketing documentation, collaboration with IT peers, and user training on new tech.

Qualifications

• Experience in providing IT support to end-users.
• Proficient with common OS and software applications.
• Strong problem-solving and communication skills.
• Experience documenting ticket resolutions.

Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot hardware and software issues, including desktop support and system administration tasks.
• Maintain and manage IT equipment, ensuring systems are up to date and secure.
• Assist in setup and configuration of new hardware and software.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with IT team to improve support processes and user experience.
• Conduct training sessions for users on new technologies and software applications.

Skills

IT support

Desktop support

System administration

Communication skills

Troubleshooting

Job description

We are seeking an IT Support Specialist to join our team in the Chandigarh Region. The ideal candidate will be responsible for providing technical support and assistance to our users, ensuring that all IT systems are functioning optimally. This role requires a proactive approach to problem-solving and a strong understanding of IT support processes.

Key Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, including desktop support and system administration tasks.
• Maintain and manage IT equipment, ensuring all systems are up to date and secure.
• Assist in the setup and configuration of new hardware and software.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and user experience.
• Conduct training sessions for users on new technologies and software applications.

Required Skills

• Strong knowledge of IT support principles and practices.
• Experience with desktop support and system administration.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with common operating systems and software applications.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.