IT Support Engineer

Nippon Data Systems; Ambala; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Nippon Data Systems in the Chandigarh region is seeking an IT Support Engineer to deliver technical assistance to clients and internal teams. The role emphasizes strong IT knowledge, troubleshooting, and effective user communication.

You will install, configure, and maintain computer systems and networks, monitor IT infrastructure, and document issues in a ticketing system while collaborating with the IT team to enhance service quality.

Qualifikationen

• Experience providing first-line IT support.
• Strong troubleshooting and diagnostic skills.
• Ability to install, configure and maintain computer systems and networks.
• Excellent communication with users.

Aufgaben

• Provide first-line technical support to users.
• Troubleshoot and resolve IT issues.
• Assist in installation, configuration and maintenance of computer systems and networks.
• Monitor and maintain IT infrastructure for optimal performance.
• Document and track support requests in a ticketing system.
• Collaborate with IT team to improve support processes.
• Stay updated with latest IT trends and best practices.

Kenntnisse

IT support

Troubleshooting

System administration

Hardware management

Software management

Networking basics

Effective communication

Jobbeschreibung

We are seeking a dedicated IT Support Engineer to join our team in the Chandigarh Region. The ideal candidate will be responsible for providing technical support and assistance to our clients and internal teams. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent troubleshooting skills.

Key Responsibilities

• Provide first-line technical support to users, addressing hardware and software issues.
• Troubleshoot and resolve technical problems related to IT systems and applications.
• Assist in the installation, configuration, and maintenance of computer systems and networks.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Document and track support requests and resolutions in a ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills

• Proficiency in IT support and technical support.
• Strong knowledge of system administration, including hardware and software management.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to communicate effectively with users and provide clear instructions.
• Familiarity with networking concepts and IT security practices is a plus.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.