It Support Intern

Cardinal Health; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Cardinal Health in Bengaluru requests a first-line IT support specialist to troubleshoot hardware, software and system issues, ensuring timely ticket closure and high user satisfaction. The role involves incident tracking, documentation, account management, software installation, and routine IT admin tasks.

You will also assist with basic networking tasks and coordinate with senior teams to resolve more complex problems, contributing to stable IT operations in a fast-paced environment.

Responsibilities

• Provide first-level IT support by troubleshooting hardware, software, and system-related issues, ensuring timely ticket resolution and user satisfaction.
• Monitor, track, and update incidents/service requests through the ticketing system while maintaining accurate documentation.
• Assist with system configuration, user account management, software installation, and routine IT administration activities.
• Support basic networking tasks including connectivity troubleshooting, network device setup, and coordination with senior IT teams for issue resolution.

Job description

Role & responsibilities

• Provide first-level IT support by troubleshooting hardware, software, and system-related issues, ensuring timely ticket resolution and user satisfaction.
• Monitor, track, and update incidents/service requests through the ticketing system while maintaining accurate documentation.
• Assist with system configuration, user account management, software installation, and routine IT administration activities.
• Support basic networking tasks including connectivity troubleshooting, network device setup, and coordination with senior IT teams for issue resolution.