IT Support Executive

F&F Consulting Services; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

F&F Consulting Services provides first-level and advanced technical support for hardware, software, networking, and system-related issues, while managing and resolving user tickets to ensure prompt resolutions. The role also involves installing, configuring, and supporting applications, desktops, laptops, and printers, and monitoring health and performance of end-user systems.

The position emphasizes creating technical documentation, user guides, reports, and knowledge-base articles to support

Qualifications

• Provide first-level and advanced technical support for hardware, software, networking, and system-related issues.
• Manage and resolve user tickets while ensuring prompt resolution.
• Install, configure, and support applications, desktops, laptops, printers.
• Monitor the health and performance of end-user systems and ensure business continuity.

Responsibilities

• Prepare technical documentation, user guides, reports, and knowledge base articles.
• Monitor the health and performance of end-user systems and ensure business continuity.

Job description

Provide first-level and advanced technical support for hardware, software, networking, and system-related issues.

Manage and resolve user tickets while ensuring prompt

Install, configure, and support applications, desktops, laptops, printers,

Required Candidate profile

Prepare technical documentation, user guides, reports, and knowledge base articles.

Monitor the health and performance of end-user systems and ensure business continuity.