IT Support Executive

Lenskart; Bhiwadi; On-site; INR 300,000 - 500,000; Full time

Job summary

Lenskart in India is seeking an IT Helpdesk Technician to provide frontline support for hardware, software, and network issues. You will install and configure desktops, laptops, printers, and peripherals, and assist users via phone, email, remote access, and in person.

The role emphasizes troubleshooting, maintaining asset inventories, and documenting resolutions in the service management system. You will onboard new employees and escalate complex problems while delivering patient, clear support.

Qualifications

• Experience with hardware installation and troubleshooting of PCs, printers, scanners.
• Working knowledge of Windows, macOS, and basic Linux.
• Experience with MS Office, antivirus, and enterprise tools.
• Basic networking including LAN/WAN, IP, DHCP/DNS.
• Ability to troubleshoot internet connectivity issues.
• Experience with remote support tools.
• Familiarity with ticketing systems such as ServiceNow, Freshservice or Jira.
• Active Directory basics (user creation, password resets).
• Email client configuration (Outlook, Gmail for business).
• IT asset management and inventory control.

Responsibilities

• Provide technical assistance to users via phone, email, remote access, and in-person support.
• Install, configure, and maintain desktops, laptops, printers, scanners, OS, and peripherals.
• Troubleshoot and resolve common IT issues, including connectivity problems and software errors.
• Diagnose system failures, identify root causes, and apply solutions.
• Maintain and track IT hardware and software inventory with accurate records.
• Escalate unresolved or critical issues to higher-level support per procedures.
• Assist onboarding new employees by setting up IT systems and basic training.
• Document all support activities and resolutions in the ITSM system.

Skills

Hardware troubleshooting

OS support

Software installation

Networking basics

Internet connectivity

Remote support

Active Directory basics

Email configuration

Tools

TeamViewer

AnyDesk

Remote Desktop

ServiceNow

Freshservice

Jira Service Desk

Job description

Role & responsibilities

• Provide technical assistance to users via phone, email, remote access, and in-person support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, operating systems, and other peripherals.
• Troubleshoot and resolve common IT issues, including connectivity problems, hardware malfunctions, and software errors.
• Diagnose and investigate system failures, identifying root causes and applying effective solutions.
• Maintain and track IT hardware and software inventory, ensuring accurate records of all assets.
• Escalate unresolved or critical issues to higher-level support or specialized teams, following standard escalation procedures.
• Assist in onboarding new employees by setting up IT systems and providing basic training on tools and applications.
• Document all support activities, technical issues, and resolutions in the IT service management system.

Technical Skills

• Hardware installation and troubleshooting (PCs, laptops, printers, scanners)
• Operating system support (Windows, macOS, basic Linux knowledge)
• Software installation and configuration (MS Office, antivirus, enterprise tools)
• Basic networking (LAN/WAN, IP configuration, DHCP/DNS)
• Internet connectivity troubleshooting (wired/wireless)
• Remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
• Ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Desk)
• Active Directory basics (user creation, password resets)
• Email client configuration (e.g., Outlook, Gmail for business)
• IT asset management

Soft Skills

• Strong communication and interpersonal skills
• Problem-solving and analytical thinking
• Patience and customer service orientation
• Ability to prioritize and manage time effectively
• Attention to detail
• Team collaboration