IT Support Executive

Lenskart; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Lenskart is seeking an IT Helpdesk professional in Bengaluru to provide user support via phone, email, and on-site visits. You will install and configure desktops, laptops, printers, and peripherals, while troubleshooting connectivity and software issues.

You will also diagnose system failures, manage IT assets, and document resolutions. Training for new hires and effective escalation to specialists are key responsibilities for this role.

Qualifications

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Responsibilities

• Provide technical assistance to users via phone, email, remote access, and in-person support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, operating systems, and other peripherals.
• Troubleshoot and resolve common IT issues, including connectivity problems, hardware malfunctions, and software errors.
• Diagnose and investigate system failures, identifying root causes and applying effective solutions.
• Maintain and track IT hardware and software inventory, ensuring accurate records of all assets.
• Escalate unresolved or critical issues to higher-level support or specialized teams, following standard escalation procedures.
• Assist in onboarding new employees by setting up IT systems and providing basic training on tools and applications.
• Document all support activities, technical issues, and resolutions in the IT service management system.

Skills

Hardware troubleshooting

OS support

Software installation

Networking basics

Remote support

Ticketing systems

Active Directory basics

Email configuration

IT asset management

Internet connectivity

Tools

TeamViewer

AnyDesk

Remote Desktop

ServiceNow

Freshservice

Jira Service Desk

Outlook

Gmail for business

Job description

Role & responsibilities

• Provide technical assistance to users via phone, email, remote access, and in-person support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, operating systems, and other peripherals.
• Troubleshoot and resolve common IT issues, including connectivity problems, hardware malfunctions, and software errors.
• Diagnose and investigate system failures, identifying root causes and applying effective solutions.
• Maintain and track IT hardware and software inventory, ensuring accurate records of all assets.
• Escalate unresolved or critical issues to higher-level support or specialized teams, following standard escalation procedures.
• Assist in onboarding new employees by setting up IT systems and providing basic training on tools and applications.
• Document all support activities, technical issues, and resolutions in the IT service management system.

Technical Skills

• Hardware installation and troubleshooting (PCs, laptops, printers, scanners)
• Operating system support (Windows, macOS, basic Linux knowledge)
• Software installation and configuration (MS Office, antivirus, enterprise tools)
• Basic networking (LAN/WAN, IP configuration, DHCP/DNS)
• Internet connectivity troubleshooting (wired/wireless)
• Remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
• Ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Desk)
• Active Directory basics (user creation, password resets)
• Email client configuration (e.g., Outlook, Gmail for business)
• IT asset management

Soft Skills

• Strong communication and interpersonal skills
• Problem-solving and analytical thinking
• Patience and customer service orientation
• Ability to prioritize and manage time effectively
• Attention to detail
• Team collaboration