IT Support Engineer_QW665X69

Axiom Technologies; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

A leading IT support company is seeking an IT Support Engineer to provide troubleshooting and support for various operating systems and hardware. The ideal candidate will have good experience with Windows OS, possess strong customer service skills, and be capable of working both independently and collaboratively. Key responsibilities include managing software installations and resolving technical issues for clients, ensuring outstanding service delivery.

Qualifications

• Experience in supporting PC operating systems and troubleshooting.
• Ability to deliver excellent customer service in high-pressure situations.
• Strong analytical, problem-solving, and communication skills.
• Strong customer-service mindset and communication skills.

Responsibilities

• Troubleshoot and support various operating systems and peripherals.
• Manage hardware and software installations across devices.
• Provide field support for a variety of technologies.

Skills

Troubleshooting Computer OS/Peripherals

Handling Windows OS (7/8/10)

Hardware Software Installation

Printer Support

MS Office Tools Installation & Troubleshooting

Excellent Customer Service

Advanced Technical Abilities

Cross-Platform Support

Tools

SCCM

Job description

About the job IT Support Engineer_QW665X69

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PCLaptop hardware
• PCLaptop peripherals, including printers