Desktop Support Engineer

Axiom Technologies; Satara; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A tech solutions company located in Maharashtra, India, is seeking a technical support professional. The role involves handling various operating systems, performing hardware and software installations, and providing exceptional customer service. Candidates should possess strong analytical and troubleshooting skills, along with the ability to work independently or in a team. Knowledge of Microsoft Office applications and basic infrastructure support is essential. This is an excellent opportunity for motivated individuals looking to grow in a dynamic environment.

Qualifications

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities.
• Excellent customer service and people skills.

Responsibilities

• Handle different PC operating systems.
• Perform hardware and software installations.
• Provide printer support.

Skills

Windows Operating Systems

Hardware Installation

MS Office Troubleshooting

Customer Service Skills

Analytical Skills

Technical Troubleshooting

Job description

• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PCLaptop hardware
• PCLaptop peripherals, including printers