IT Support Engineer_L8399393

Axiom Technologies; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A global IT solutions provider is seeking an IT Support Engineer to deliver onsite and on-call assistance within their desktop computing environment. Candidates should possess strong technical skills, especially in PC operating systems, hardware, and customer service. The role demands effective problem-solving and communication abilities. Required certifications include CompTIA A+, MCITP, or MOS. This position offers an opportunity to work in a dynamic and collaborative environment in Bengaluru, India.

Qualifications

• At least two of the following certifications: CompTIA A+, MCITP, MOS.
• In-depth knowledge of Microsoft Office applications and PC Laptop hardware.
• Strong customer service ethic and great communication skills.

Responsibilities

• Provide onsite/on-call assistance to end-users in the desktop computing environment.
• Coordinate activities ranging from simple tasks to complex plans.
• Manage time and resources to maintain professionalism under pressure.

Skills

Computer OS/Peripherals troubleshooting

Handling Different PC Operating Systems (Windows 7/8 and 10)

Excellent customer service and people skills

Advanced technical abilities

Good knowledge of Infrastructure support

Strong analytical and problem-solving capabilities

Good knowledge of MS Office tools installation & troubleshooting

Education

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS) Certification

Job description

About the job IT Support Engineer_L8399393

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting.
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation (understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC Laptop hardware
• PC Laptop peripherals, including printers.

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification