IT Support Engineer - APAC

Sécheron Hasler Group; Bommasandra; On-site; INR 550,000 - 1,000,000; Full time

Job summary

Sécheron Hasler Group in Bengaluru is seeking an experienced IT Support Engineer to own day-to-day IT operations across end-user support, Microsoft 365, infrastructure, networking, and security.

You will work independently in a fast-paced environment, troubleshoot complex issues, manage device lifecycles, and contribute to ongoing migrations and security improvements.

Qualifications

• 5+ years of experience in IT support and infrastructure operations.
• Strong knowledge of Microsoft 365 administration, including modern desktop, email, collaboration, and device management.
• Solid understanding of Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Networking experience with switches, VLANs, and firewall systems.
• Hands-on experience with Sophos firewall and Microsoft Defender or similar security tools.
• Excellent troubleshooting, documentation, and communication skills.

Responsibilities

• Provide advanced Level 1 and 2 support across end-user hardware, software, and mobile devices ensuring SLA compliance and quality resolution.
• Oversee device lifecycle management (laptops/desktops), imaging, and deployment processes.
• Manage and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune/Endpoint Manager, Azure AD, Defender for Endpoint.
• Ensure device compliance, patching, and security via Microsoft Endpoint Manager.
• Automate user lifecycle and improve support processes around onboarding/offboarding.
• Collaborate with internal teams to ensure seamless onboarding/offboarding, identity lifecycle, and automation.
• Administer Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Perform server patching, monitoring, and backup operations.
• Support virtualization platforms and basic storage/network integrations as needed.
• Troubleshoot and resolve server-side issues and performance bottlenecks.
• Configure and support network equipment including switches, VLANs, and firewall systems.
• Maintain and support perimeter security using Sophos XG/UTM firewalls and Defender.
• Monitor security alerts and incidents, and support endpoint protection policies.
• Contribute to internal security awareness and proactive vulnerability management.
• Maintain documentation, runbooks, and knowledge base articles.
• Contribute to IT projects, migrations, upgrades, and rollouts.
• Proactively identify recurring issues and propose scalable solutions.

Skills

IT support

Microsoft 365 administration

Windows Server

Active Directory

DNS

DHCP

Group Policy

Networking

Sophos Firewall

Microsoft Defender

Troubleshooting

Documentation

Communication

Education

BE/ B.Tech - CS, IT

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft 365 Certified: Messaging Administrator Associate

Microsoft 365 Certified: Endpoint Administrator Associate

CompTIA Security+ / Network+

Sophos Certified Engineer

ITIL Foundation

Tools

Hyper-V

Azure AD

Job description

Common Services

Behind every great innovation is a strong foundation. Our Common Services teams spanning IT, HR, finance, and more, enable excellence across the Group. If you’re driven by impact and collaboration, this is where your contribution powers global success.

For the expansion of our team, we are seeking to hire in Bangalore a dynamic and motivated IT Support Engineer.

Overview

We are seeking a highly skilled and self-reliant IT Support Engineer to take full ownership of day-to-day IT operations across end-user support, Microsoft 365 services, infrastructure, networking, and security. This role is ideal for someone with a broad technical background who can work independently, troubleshoot complex issues, and ensure the smooth running of all IT systems and services. The successful candidate will be the go-to expert for both support and systems tasks in a fast-paced and dynamic environment.

Key Responsibilities

• Provide advanced Level 1 and 2 support across end-user hardware, software, and mobile devices ensuring SLA compliance and quality resolution
• Oversee device lifecycle management (laptops/desktops), imaging, and deployment processes
• Manage and optimize Microsoft 365 services, including:
• Exchange Online, Teams, SharePoint, OneDrive, Intune/Endpoint Manager, Azure AD, Defender for Endpoint.
• Ensure devicecompliance, patching, and security via Microsoft Endpoint Manager.
• Automate user lifecycle and improve support processes around onboarding/offboarding.
• Collaborate with internal teams to ensure seamless onboarding/offboarding, identity lifecycle, and automation.

Server & Infrastructure Management

• Administer Windows Server environments , including:
• Active Directory, Group Policy, DNS, DHCP.
• Perform server patching, monitoring, and backup operations.
• Support virtualization platforms and basic storage/network integrations as needed.
• Troubleshoot and resolve server-side issues and performance bottlenecks

Networking & Security

• Configure and support network equipment including managed switches, VLANs, and basic routing..
• Maintain and support perimeter security using Sophos XG/UTM firewalls (policies, VPNs, remote access).
• Monitor and respond to security alerts and incidents, and support implementation of endpoint protection policies.
• Contribute tointernal security awareness and proactive vulnerability management.

Operations & Continuous Improvement

• Maintain documentation, runbooks, and knowledge base articles.
• Contribute to IT projects, including migrations, upgrades, and rollouts..
• Proactively identify recurring issues and propose scalable solutions.

Required Skills & Experience

• 5+ yearsof experience in IT support and infrastructure operations.
• Strong knowledge of Microsoft 365 administration, including modern desktop, email, collaboration, and device management.
• Solid understanding of Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Networking experience with switches, VLANs, and firewall systems.
• Hands-on experience with Sophos firewalland Microsoft Defender or similar security tools.
• Excellent troubleshooting, documentation, and communication skills.

Education & Preferred Certifications

• BE/ B.Tech - CS, IT
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA Security+ / Network+
• Sophos Certified Engineer
• ITIL Foundation