IT Specialist

GameChange Solar; Bengaluru Urban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A renewable energy company in Bengaluru is looking for a Mid-Senior level IT Support Specialist. The role involves providing onsite IT support, managing hardware and software, and assisting international teams. Candidates should have over 5 years of experience in IT support, strong knowledge of the Microsoft 365 ecosystem, and excellent communication skills. This full-time position offers the opportunity to collaborate with global teams in a fast-paced environment.

Qualifications

• 5+ years of experience in IT support roles.
• Strong background supporting Windows end users in enterprise environments.
• Experience with remote troubleshooting across multiple regions.

Responsibilities

• Serve as the sole onsite IT support resource in the Bangalore office.
• Provide remote IT support for international teams.
• Support collaboration tools like Microsoft 365 and Teams.

Skills

IT support experience

Customer service orientation

Problem-solving skills

Strong verbal and written communication skills in English

Knowledge of Microsoft 365 ecosystem

Strong understanding of networking fundamentals

Tools

Microsoft 365

Active Directory

Networking equipment

Job description

Responsibilities

• Serve as the sole onsite IT support resource in the Bangalore office, handling hardware, software, networking, and end‑user support needs.
• Provide remote IT support for international teams across multiple regions and time zones.
• Support collaboration tools (e.g., Microsoft 365, Teams, SharePoint / OneDrive).
• Monitor, troubleshoot, and resolve IT incidents, escalating to global IT leadership or MSSP when needed.
• Assist with IT operations tasks, including account provisioning, system updates, and compliance checks.
• Maintain asset inventory, licenses, and local IT documentation.
• Support office infrastructure such as networking equipment, printers, and conferencing systems.
• Collaborate with the global IT team to standardize processes and improve IT service delivery.
• Provide user training and guidance to improve adoption of IT systems and best practices.

Qualifications & Skills

• 5+ years of experience in IT support roles, with a strong background supporting Windows end users in enterprise environments.
• Proven ability to work independently as the sole IT representative in a regional office.
• Experience supporting international, multi‑time zone teams, with an understanding of cross‑cultural communication and remote troubleshooting challenges.
• Strong knowledge of Microsoft 365 ecosystem, Active Directory, and endpoint management tools.
• Solid understanding of networking fundamentals (LAN/WAN, Wi‑Fi, VPN).
• Excellent problem‑solving skills with a customer‑service orientation.
• Strong verbal and written communication skills in English.
• Experience supporting collaboration and conferencing tools.
• Ability to prioritize and manage multiple tasks in a fast‑paced, global organization.

Preferred Qualifications

• Familiarity with ITIL practices or structured IT service management processes.
• Exposure to Oracle Netsuite ERP a plus.
• Previous experience in an international company or global support role.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Renewable Energy, Semiconductor Manufacturing