IT Senior Support Specialist

Invisia Software; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Invisia Software is seeking an IT Senior Support Specialist in Bengaluru. This full-time role involves providing first-level technical support to end-users, troubleshooting hardware and software issues, and maintaining the health of IT infrastructure. Candidates should have a minimum of 3 years of experience and strong knowledge of computer systems, networks, and security practices. A bachelor's degree in IT or related fields is preferred. Professional certifications are a plus. Candidates must be willing to work onsite and be flexible with shifts.

Qualifications

• 3+ years of experience as an IT Senior Support Specialist or similar role.
• Strong knowledge of computer systems, hardware, security, software, and networks.
• Professional certifications preferred (e.g., CCNS, CISSP, MCSE, A+).

Responsibilities

• Provide first-level technical support to end-users for hardware and software issues.
• Monitor and maintain computer systems, networks, and servers.
• Document and maintain accurate records of IT support activities.

Skills

Technical support

Troubleshooting

Customer service

Communication

Network administration

IT security

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Microsoft technologies

Firewall management

VPN configurations

Job description

Job Title: IT Senior Support Specialist

Location: Bengaluru, KA 560043

Full-time role

Job Description

• Provide first-level technical support to end-users, responding to inquiries and resolving hardware and software issues
• Install, configure, and maintain computer hardware, software, and peripherals
• Cloud server: Adding new accounts, removing old accounts, moving data and managing the data
• Troubleshoot and resolve IT-related problems, both remotely and on-site
• Perform system upgrades, installations, and configurations
• Monitor and maintain the health of computer systems, networks, and servers
• Document and maintain accurate records of IT support activities and resolutions
• Develop innovative network troubleshooting methods that reduce downtime and lower repair costs
• Work closely with departmental managers to determine the maintenance and growth needs of the network
• Develop and execute disaster planning and maintain data backups
• Determine the rationale and methods for upgrading company network software programs each time an update is released
• Track and maintain hardware and software inventory/asset management (alert team before the service/warranty due to expire)
• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and other hardware
• Oversee Internet services management, including ILL, BB, ISP, and VOIP
• Antivirus and DLP Services: Manage antivirus solutions and Data Loss Prevention (DLP) services.
• Alert management and stakeholders on IT policy breach/violation
• Make sure Ticket SLAs are met and maintained to industry standards
• Contribute to creating SOP’s and assist in Audits

Requirements

• Proven experience as an IT Senior Support Specialist or similar role
• Minimum 3+ years of experience
• Strong working knowledge of computer systems, hardware, security, software, and networks
• Familiarity with various operating systems (Windows and macOS)
• Excellent troubleshooting and problem-solving skills
• Customer-focused with outstanding communication and interpersonal abilities
• Ability to work independently and collaboratively in a team environment
• Strong knowledge of IT security principles and practices
• Strong analytical, diagnostic, and problem-solving skillsGood communication ability, both written and verbal
• Strong knowledge of Microsoft technologies, including Active Directory, DNS, DHCP, and Windows OS
• Proficiency in network administration, including firewall management and VPN configurations
• Familiarity with cybersecurity controls and compliance standards (SOC, ISO 27001, ISO 22301)
• Willing to Work onsite and to be flexible in shifts

Educational Qualification

• High school diploma.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred

Preferred Qualification

• Professional certification (e.g., CCNS, CISSP, MCSE, A+)
• AWS cloud (VPC, Active directory, Instance etc.) experience with certification Experience working with Firewall and VPN (preferably Fortigate/senthinel)