Junior IT Administrator

Valenta Caribbean Limited; Bengaluru; On-site; INR 450,000 - 700,000; Full time

Job summary

Valenta Caribbean Limited is seeking a Junior IT Administrator in Bengaluru to join the IT team. You will provide Level 1/2/3 support across hardware, software, and peripherals, assist with onboarding/offboarding, and help manage Microsoft 365 services including Intune.

The role offers exposure to Azure AD, endpoint management, networking basics, and IT operations. The ideal candidate has 2–4 years of IT Support experience, solid Windows/Office proficiency, and strong problem-solving and

Qualifications

• 2–4 years of experience in IT Support, Helpdesk, or System Administration.
• Proficient with Windows 10/11 and Microsoft Office.
• Knowledge of Microsoft 365 administration.
• Familiarity with Microsoft Entra ID (Azure AD).
• Basic networking knowledge (DNS, DHCP, VPN, TCP/IP).
• Basic understanding of Active Directory.
• Experience with laptop/desktop troubleshooting.
• Strong problem-solving and communication skills.

Responsibilities

• Provide Level 1/2/3 IT support for hardware, software, printers, and peripherals.
• Resolve user incidents within SLAs and escalate when needed.
• Assist with onboarding/offboarding and device provisioning.
• Assist in Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune).
• Maintain IT documentation and asset records.
• Support IT operations, backups, deployments, and security procedures.
• Collaborate with senior team members and learn cloud technologies.

Skills

Windows 10/11

Microsoft Office

Microsoft 365 administration

Azure AD / Entra ID

Basic networking

Active Directory

Laptop/desktop troubleshooting

Problem solving

Communication skills

Education

Diploma or Bachelor's in IT/CS

Tools

Microsoft Intune

ManageEngine

Jira

Zendesk

ServiceNow

Job description

Bangalore North, India | Posted on 07/21/2026

Job Description – Junior IT Administrator

We are looking for a motivated and enthusiasticJunior IT Administratorto join our IT team and provide first-level technical support across the organization. This role is ideal for someone with a strong foundation in IT support who is eager to learn and grow in areas such as Microsoft 365, Azure, endpoint management, networking, and IT operations.

The successful candidate will support daily IT operations, assist with user onboarding and offboarding, troubleshoot hardware and software issues, and work closely with the Senior IT team to ensure a secure, reliable, and efficient IT environment.

Key Responsibilities

End-User Support

• Provide Level 1/2/3 IT support for hardware, software, printers, and peripheral devices.
• Resolve user incidents and service requests within agreed SLAs.
• Escalate complex issues to senior team members when required.
• Assist users with remote support and troubleshooting.

Microsoft 365 Administration

Assist in administering Microsoft 365 services, including:

• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive
• Microsoft Intune (basic administration)

Responsibilities include:

• User account creation and management
• License assignment
• Shared mailboxes

Basic permission management

User Onboarding & Offboarding

• Create and configure user accounts.
• Provision laptops and workstations.
• Configure Microsoft 365 accounts.
• Install required applications.
• Disable accounts and recover company assets during offboarding.
• Maintain onboarding and offboarding documentation.
• Configure desktops and laptops.
• Install and update operating systems and applications.
• Assist with Microsoft Intune device enrollment.
• Perform routine system maintenance and patching.
• Maintain hardware inventory.

IT Operations

• Monitor IT systems and respond to alerts.
• Perform routine health checks on infrastructure.
• Assist with backups and recovery procedures.
• Support software deployments and upgrades.
• Maintain IT asset records and documentation.
• Follow IT security policies and operational procedures.

Networking Support

• Assist with basic networking tasks.
• Troubleshoot connectivity issues.
• Support VPN configuration and remote access.
• Assist with Wi‑Fi, DNS, DHCP, and printer configuration.

Documentation

• Update IT documentation and knowledge base articles.
• Document recurring issues and resolutions.
• Maintain asset registers and support records.
• Learn Microsoft Azure, Microsoft 365, Intune, and cloud technologies.
• Participate in internal training and certification programs.
• Stay updated with new technologies and IT best practices.
• Support automation and process improvement initiatives where applicable.

Required Skills & Experience

2-4 years of experience in IT Support, Helpdesk, or System Administration.

• Good understanding of Windows 10/11 and Microsoft Office.

Knowledge of Microsoft 365 administration.

• Familiarity with Microsoft Entra ID (Azure AD).
• Basic networking knowledge (DNS, DHCP, VPN, TCP/IP).
• Basic understanding of Active Directory.
• Experience with laptop and desktop troubleshooting.
• Strong problem-solving and communication skills.

Ability to prioritize tasks and work in a fast-paced environment.

Preferred Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) are an advantage.
• Exposure to Microsoft Intune or Azure is desirable.
• Experience with ticketing systems such as ManageEngine, Jira, Zendesk, or ServiceNow is preferred.

The Junior IT Administrator will:

• Deliver timely and professional IT support to employees.
• Take ownership of assigned support requests until resolution.
• Follow established IT processes and security standards.
• Collaborate effectively with senior team members.
• Demonstrate a willingness to learn and continuously develop technical skills.
• Maintain a customer-focused attitude while ensuring high-quality service delivery.