Support Engineer

Happiest Minds Technologies; Bengaluru; On-site; INR 450,000 - 800,000; Full time

Job summary

Happiest Minds Technologies Bangalore is seeking an experienced IT Support Specialist to manage Windows Server environments, oversee email administration, and support Office 365, Intune, and AutoPilot. The role includes remote access, backups, and documentation, with a strong emphasis on ITIL-based incident handling.

Ideal candidates will have 5–10 years of L2/L3 support experience, strong English communication, and the ability to troubleshoot desktop and server issues across Windows and Mac OS

Qualifications

• Experience with administrating and maintaining Windows Server 2016 and above.
• High-level knowledge of supporting desktop operating systems.
• Email administration with user management, including account provisioning and password resets.
• Basic virtualization administration and VM rebooting.
• Active Directory services, Group Policy, DNS, DHCP expertise.
• Troubleshooting Windows and Mac OS at hardware and software levels.
• Remote Desktop Services and VPN troubleshooting (SSL/IPSec).
• Office 365 products troubleshooting via GUI and PowerShell.
• MS Intune MDM including configuration and compliance policies.
• Microsoft AutoPilot experience.
• Backup solutions knowledge (Veeam preferred).
• RDP and Azure WVD remote troubleshooting.
• Core network components understanding.
• ITIL-based problem solving and strong documentation practices.
• Excellent English communication for technical docs and customer interactions.

Responsibilities

• Email administration with high-level user management, including configuring new accounts and password resets.
• Maintain and manage Windows Server 2016 and above.
• Support desktop operating systems at a high level.
• Troubleshoot Remote Desktop Services and VPN (SSL and IPSec).
• Troubleshoot Office 365 products using GUI and PowerShell.
• Work with MS Intune MDM and AutoPilot configurations.
• Assist with backup solutions and basic virtualization tasks.
• Document standards and practices as technologies evolve.
• Collaborate with teams to resolve incidents and requests leveraging ITIL practices.
• Communicate effectively in English for technical documentation and customer interactions.

Skills

Azure Active Directory

Windows Server

O365

Intune

Service Desk

Call Support

Job description

Role & responsibilities

Job Description

Experience with administrating and maintaining Windows Server 2016 and above

High-level knowledge of supporting/managing desktop operating systems

Email Administration with high-level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues

Basic virtualization Administration, which may include rebooting virtual machines, resource allocation, basic architecture knowledge

Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCPv

Strong ability to troubleshoot Windows and Mac OS-related issues at hardware and software levels

Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)

Strong ability to troubleshoot Office365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell

Experience with MS Intune MDM, including but not limited to configuration policies, compliance policies, and app protection for various device types

Experience with Microsoft AutoPilot

Intermediate knowledge of Backup Solutions (Veeam preferred)

Intermediate knowledge of troubleshooting standard remote solutions such as RDP and Azure WVD

Basic understanding of core network components

Maintaining standards and documentation on an ongoing basis as products and technologies evolve

Strong analytical and troubleshooting skills, with familiarity with ITIL practices.

Excellent English communication skills for both technical documentation and customer interactions.

Other business duties as assigned

Mandatory Skills

• Azure Active Directory
• Windows Server
• O365
• Intune
• Service Desk
• Call Support

Exp-5-10 Yrs, L2 and l3 Support

Location-Bangalore

Np-0-10 Days