IT Support

LetMeDoit; Ernakulam; On-site; INR 300,000 - 540,000; Full time

Job summary

LetMeDoit in India seeks a technically strong IT Support professional to manage end-user support and oversee the organization’s IT infrastructure. You will provide technical assistance, maintain servers, ensure network security, and support day-to-day IT operations.

Responsibilities include handling desktop and peripheral support, server and system administration (Windows/Linux), patching, access control, network troubleshooting, asset management, vendor coordination, backups, security analysis,

Responsibilities

• Provide first and second-level technical support for desktops, laptops, printers, and other peripherals.
• Maintain and administer Windows Server and Linux systems (e.g., Ubuntu, CentOS, RHEL)
• Install, configure, and troubleshoot hardware and software issues
• Apply system patches, updates, and security configurations across Windows and Linux environments
• Manage user accounts, access rights, and permissions.
• Support network connectivity issues including LAN, Wi-Fi, VPN, and remote access
• Maintain IT asset inventory and maintain system documentation, procedure, and knowledge base articles
• Manage and maintain IT infrastructure including switches, routers, and access points
• Coordinate with IT vendors for hardware procurement, software licensing, and service contracts
• Monitor server performance, uptime, and system logs.
• Track and respond to alerts from monitoring systems
• Monitor critical services including web servers, databases, email systems, and applications
• Manage Active Directory, Group Policies, DNS, DHCP.
• Perform regular system backups and disaster recovery procedures
• Perform regular security log analysis and report suspicious activities
• Create monitoring reports and dashboards for management review
• Maintain firewall, antivirus, and endpoint security solutions.
• Implement IT security policies and compliance measures.
• Manage cloud infra and services

Job description

We are seeking technically strong and service-oriented IT Support to manage end-user support and oversee the organizations IT infrastructure. The candidate will be responsible for providing technical assistance, maintaining servers, ensuring network security, and supporting day-to-day IT operations.

Key Responsibilities:

• Provide first and second-level technical support for desktops, laptops, printers, and other peripherals.
• Maintain and administer Windows Server and Linux systems (e.g., Ubuntu, CentOS, RHEL)
• Install, configure, and troubleshoot hardware and software issues
• Apply system patches, updates, and security configurations across Windows and Linux environments
• Manage user accounts, access rights, and permissions.
• Support network connectivity issues including LAN, Wi-Fi, VPN, and remote access
• Maintain IT asset inventory and maintain system documentation, procedure, and knowledge base articles
• Manage and maintain IT infrastructure including switches, routers, and access points
• Coordinate with IT vendors for hardware procurement, software licensing, and service contracts
• Monitor server performance, uptime, and system logs.
• Track and respond to alerts from monitoring systems
• Monitor critical services including web servers, databases, email systems, and applications
• Manage Active Directory, Group Policies, DNS, DHCP.
• Perform regular system backups and disaster recovery procedures
• Perform regular security log analysis and report suspicious activities
• Create monitoring reports and dashboards for management review
• Maintain firewall, antivirus, and endpoint security solutions.
• Implement IT security policies and compliance measures.
• Manage cloud infra and services