IT Support

Simandhar Education, Inc.; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Keka Inc. in Hyderabad, India, seeks an experienced IT Analyst to independently manage the organization's complete IT infrastructure, including systems, networks, access, assets, software, security, and technical support.

You will own day-to-day IT operations, implement security measures, maintain backups, and provide timely support across departments while coordinating vendors and licenses. The role requires 5+ years of IT administration and strong hands-on experience with Active Directory,

Qualifications

• 5+ years of experience in IT administration, system administration, or infrastructure management.
• Hands-on with Active Directory, Windows Server, user access management, and Group Policy.
• Strong networking knowledge including LAN/WAN, TCP/IP, DNS, DHCP, and VPN troubleshooting.

Responsibilities

• Manage Active Directory, user accounts, access permissions, group policies, and Windows Server administration.
• Manage IT assets, including desktops, laptops, printers, peripherals, inventory tracking, allocation, retrieval, and maintenance.
• Install, configure, update, and troubleshoot operating systems, software, applications, and hardware.
• Manage and troubleshoot LAN/WAN networks, Wi-Fi, routers, switches, VPN connectivity, and internet-related issues.
• Monitor and maintain IT infrastructure, servers, endpoint security, antivirus, firewalls, backups, and access controls.
• Provide technical support for hardware, software, network, email, and system-related issues across departments.
• Manage software licenses, IT procurement requirements, vendor coordination, and renewals.
• Maintain IT documentation, including asset registers, software licenses, network diagrams, user access records, and troubleshooting logs.
• Implement IT policies, security standards, data protection measures, and backup procedures.
• Ensure timely onboarding and offboarding of employees by managing system setup, access provisioning, and access revocation.
• Identify recurring technical issues and implement solutions to improve IT efficiency and minimize downtime.
• Take complete ownership of day-to-day IT operations and ensure uninterrupted technical support across the organization.

Skills

Active Directory

Windows Server

User access management

Group Policy

LAN/WAN

TCP/IP

DNS

DHCP

VPN

Wi‑Fi troubleshooting

Endpoint security

Antivirus

Firewall management

System backups

IT security practices

Vendor coordination

Communication skills

Tools

Microsoft 365 administration

Endpoint management tools

Remote support solutions

Job description

We are looking for an experienced IT Analyst to independently manage the organization's complete IT infrastructure, including systems, networks, user access, IT assets, software, security, and technical support. The candidate will be responsible for ensuring smooth IT operations, maintaining system security, and providing timely technical assistance across the organization.

Key Responsibilities

• Manage Active Directory, user accounts, access permissions, group policies, and Windows Server administration.
• Manage IT assets, including desktops, laptops, printers, peripherals, inventory tracking, allocation, retrieval, and maintenance.
• Install, configure, update, and troubleshoot operating systems, software, applications, and hardware.
• Manage and troubleshoot LAN/WAN networks, Wi-Fi, routers, switches, VPN connectivity, and internet-related issues.
• Monitor and maintain IT infrastructure, servers, endpoint security, antivirus, firewalls, backups, and access controls.
• Provide technical support for hardware, software, network, email, and system-related issues across departments.
• Manage software licenses, IT procurement requirements, vendor coordination, and renewals.
• Maintain IT documentation, including asset registers, software licenses, network diagrams, user access records, and troubleshooting logs.
• Implement IT policies, security standards, data protection measures, and backup procedures.
• Ensure timely onboarding and offboarding of employees by managing system setup, access provisioning, and access revocation.
• Identify recurring technical issues and implement solutions to improve IT efficiency and minimize downtime.
• Take complete ownership of day-to-day IT operations and ensure uninterrupted technical support across the organization.

Requirements

• 5+ years of experience in IT administration, system administration, or IT infrastructure management.
• Strong hands-on experience with Active Directory, Windows Server, user access management, and Group Policy.
• Good knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, routers, switches, and Wi-Fi troubleshooting.
• Experience in IT asset lifecycle management, software installation, licensing, and hardware troubleshooting.
• Knowledge of endpoint security, antivirus, firewall management, system backups, and IT security practices.
• Strong troubleshooting, documentation, vendor coordination, and communication skills.
• Ability to independently manage the complete IT function and prioritize multiple technical requirements.
• Experience with Microsoft 365 administration, endpoint management tools, and remote support solutions.