IT Support

Simandhar Education, Inc.; Hyderabad; Presencial; INR 800 000 - 1 100 000; Tempo integral

Resumo da oferta

Simandhar Education, Inc. is seeking an experienced IT Analyst to independently manage the organization’s complete IT infrastructure, including systems, networks, user access, IT assets, software, security, and technical support.

You will ensure smooth IT operations, maintain system security, and provide timely technical assistance across the organization. The role requires 5+ years in IT administration, strong AD/Windows Server skills, and hands-on experience with Microsoft 365, endpoint

Qualificações

• 5+ years in IT administration, system administration, or IT infrastructure management.
• Hands-on experience with Active Directory, Windows Server, user access management, and Group Policy.
• Knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, routers, switches, and Wi‑Fi troubleshooting.
• Experience in IT asset lifecycle management, software installation, licensing, and hardware troubleshooting.
• Knowledge of endpoint security, antivirus, firewall management, system backups, and IT security practices.
• Strong troubleshooting, documentation, vendor coordination, and communication skills.
• Ability to independently manage the complete IT function and prioritize multiple requirements.
• Experience with Microsoft 365 administration, endpoint management tools, and remote support solutions.

Responsabilidades

• Independently manage IT infrastructure including networks, security, assets, and software.
• Administer Active Directory, Windows Server, user access, and group policies.
• Manage IT assets, inventory, procurement, and license renewals.
• Install, configure, update, and troubleshoot OSes, software, and hardware.
• Troubleshoot LAN/WAN networks, VPNs, Wi‑Fi, routers, and switches.
• Monitor security, backups, antivirus, firewalls, and access controls.
• Provide technical support for hardware, software, network, email, and system issues.
• Maintain IT documentation and onboarding/offboarding procedures.
• Enforce IT policies, data protection measures, and backup procedures.

Conhecimentos

Active Directory

Windows Server

User access management

Group Policy

LAN/WAN

TCP/IP

DNS

DHCP

VPN

Wi-Fi troubleshooting

Endpoint security

Antivirus

Firewall management

Backups

IT security practices

Troubleshooting

Documentation

Vendor coordination

Communication

Microsoft 365 administration

Remote support

Ferramentas

Endpoint management tools

Remote support tools

IT asset management software

VPN client software

Descrição da oferta de emprego

We are looking for an experienced IT Analyst to independently manage the organization's complete IT infrastructure, including systems, networks, user access, IT assets, software, security, and technical support. The candidate will be responsible for ensuring smooth IT operations, maintaining system security, and providing timely technical assistance across the organization.

Key Responsibilities

• Manage Active Directory, user accounts, access permissions, group policies, and Windows Server administration.
• Manage IT assets, including desktops, laptops, printers, peripherals, inventory tracking, allocation, retrieval, and maintenance.
• Install, configure, update, and troubleshoot operating systems, software, applications, and hardware.
• Manage and troubleshoot LAN/WAN networks, Wi-Fi, routers, switches, VPN connectivity, and internet-related issues.
• Monitor and maintain IT infrastructure, servers, endpoint security, antivirus, firewalls, backups, and access controls.
• Provide technical support for hardware, software, network, email, and system-related issues across departments.
• Manage software licenses, IT procurement requirements, vendor coordination, and renewals.
• Maintain IT documentation, including asset registers, software licenses, network diagrams, user access records, and troubleshooting logs.
• Implement IT policies, security standards, data protection measures, and backup procedures.
• Ensure timely onboarding and offboarding of employees by managing system setup, access provisioning, and access revocation.
• Identify recurring technical issues and implement solutions to improve IT efficiency and minimize downtime.
• Take complete ownership of day-to-day IT operations and ensure uninterrupted technical support across the organization.

Requirements

• 5+ years of experience in IT administration, system administration, or IT infrastructure management.
• Strong hands-on experience with Active Directory, Windows Server, user access management, and Group Policy.
• Good knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, routers, switches, and Wi-Fi troubleshooting.
• Experience in IT asset lifecycle management, software installation, licensing, and hardware troubleshooting.
• Knowledge of endpoint security, antivirus, firewall management, system backups, and IT security practices.
• Strong troubleshooting, documentation, vendor coordination, and communication skills.
• Ability to independently manage the complete IT function and prioritize multiple technical requirements.
• Experience with Microsoft 365 administration, endpoint management tools, and remote support solutions.