IT Support Engineer

Aurexion, Inc.; Thane; On-site; INR 400,000 - 650,000; Full time

Job summary

Aurexion, Inc. is seeking an IT Support Engineer with 2–3 years of hands-on experience to provide technical assistance for software, hardware, and network issues. You will support end-users via phone, email, or in person and help resolve tickets.

The role requires a Bachelor’s in CS/IT, strong Windows 10/11 knowledge, and familiarity with TCP/IP, DNS, DHCP. Experience with ServiceNow, Jira, or Zendesk is a plus.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 1–3 years of IT Support or similar role.
• Strong knowledge of Windows 10/11.
• Understanding of TCP/IP, DNS, DHCP.
• Experience with ticketing systems (ServiceNow, Jira, Zendesk).

Responsibilities

• Provide technical support to end-users via phone, email, or in person.
• Install software and configure operating systems.
• Troubleshoot hardware, software, and network issues.
• Manage and resolve helpdesk tickets within defined SLAs.
• Support Windows and Linux operating systems along with common business applications.
• Monitor server performance and ensure system availability.
• Document issues, resolutions, and IT procedures.
• Collaborate with internal teams and escalate complex issues when required.

Skills

Customer-focused

Strong communication skills

Problem-solving

Team collaboration

Time management & multitasking

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Jira

Zendesk

Remote desktop tools

Job description

We are seeking a skilled IT Support Engineer with 2–3 years of hands-on experience to provide technical assistance and support for software, hardware, and network-related issues. The ideal candidate should be customer-focused, proactive, and capable of troubleshooting and resolving IT problems efficiently.

Responsibilities:

• Provide technical support to end-users via phone, email, or in person
• Install software and configure operating systems
• Troubleshoot hardware, software, and network issues
• Manage and resolve helpdesk tickets within defined SLAs
• Support Windows and Linux operating systems along with common business applications
• Monitor server performance and ensure system availability
• Document issues, resolutions, and IT procedures
• Collaborate with internal teams and escalate complex issues when required

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-3 years of experience in IT Support or a similar role
• Strong knowledge of Windows 10/11
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with remote desktop support tools
• Experience using ticketing systems such as ServiceNow, Jira, or Zendesk
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Bonus Skills:

• CompTIA A+, Network+, Microsoft, or Linux certifications
• Experience with cloud platforms such as AWS or Azure
• Basic scripting knowledge using PowerShell or Bash
• Customer-focused mindset
• Strong time management and multitasking skills
• Ability to work independently as well as in a team
• Opportunity to work with enterprise IT infrastructure and modern technologies
• Collaborative and supportive work environment
• Career growth and learning opportunities
• Exposure to cloud platforms, networking, and enterprise support systems
• Hands-on experience with mission-critical business applications