IT Supervisor

TP; Ludhiana; On-site; INR 180,000 - 300,000; Full time

Job summary

TP in Ludhiana is seeking a day-to-day IT Support professional to assist employees with hardware and software issues, diagnose problems, and provide timely resolution.

The role involves discussing with users, fault rectification, escalation when needed, and contributing to IT infrastructure upgrades and evaluations.

Responsibilities

• Provides day-to-day technical support to employees for hardware and software systems.
• Diagnoses problems through discussion with users, performs fault rectification and escalates when needed.

Job description

Job Description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users' problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Responsibilities

• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
• Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.