Service Desk Analyst

UST; Chennai District; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading IT services company in Chennai is seeking a Tier 1 Service Desk Analyst for an entry-level role. You will provide essential technical support to users, managing IT issues related to computers, software, and networks. Ideal candidates should have skills in IT support and a customer-oriented approach. This role offers a full-time employment opportunity.

Qualifications

• Entry-level position requiring basic IT support knowledge.
• Ability to handle user problems over various communication methods.
• Familiarity with common software and operating systems.

Responsibilities

• Help users with basic IT problems through phone, email, chat, or remote tools.
• Fix issues related to Windows OS, Microsoft Office, printers, mobile devices, and network connections.
• Log all issues and requests in the ticketing system.
• Escalate complex problems to higher-level support teams.
• Follow IT support procedures and provide great customer service.
• Keep up to date with IT policies and participate in training.

Skills

Network

IT Support

MS Office

Job description

Job Summary

We are looking for a Tier 1 Service Desk Analyst to provide basic technical support to users. You will be the first point of contact for IT issues and will help resolve problems related to computers, software, and networks.

Key Responsibilities

• Help users with basic IT problems through phone, email, chat, or remote tools
• Fix issues related to Windows OS, Microsoft Office, printers, mobile devices, and network connections
• Log all issues and requests in the ticketing system
• Escalate complex problems to higher-level support teams
• Follow IT support procedures and provide great customer service
• Keep up to date with IT policies and take part in training

Skills

Network, It Support, Ms Office

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting