IT Help Desk Analyst

Externix Informatics Pvt Ltd.; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

Externix Informatics Pvt Ltd. in Gurugram, Haryana, is seeking a capable IT support specialist to ensure smooth IT operations across the organization. You will respond to tickets, troubleshoot issues, and assist with hardware and software setup.

Ideal candidates have a bachelor's in IT, familiarity with Windows, networking, and ticketing systems, plus solid communication and problem-solving skills. Certifications like CompTIA A+ or ITIL are a plus.

Qualifications

• Bachelor's degree in IT or related field.
• Knowledge of Windows, networking, and basic troubleshooting.
• Familiarity with ticketing systems.
• Good communication and problem-solving skills.
• Certifications like CompTIA A+ or ITIL are a plus.

Responsibilities

• Respond to IT support tickets and resolve technical issues.
• Troubleshoot hardware, software, and network problems.
• Set up and configure workstations for new employees.
• Maintain IT asset inventory and documentation.
• Escalate complex issues to senior IT staff as needed.

Skills

Windows

Networking basics

Troubleshooting

Communication

Education

Bachelor's degree in IT or related field

Tools

Ticketing system

ITIL

CompTIA A+

Job description

About This Role

Provide first-level technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for the organization.

Key Responsibilities

• Respond to IT support tickets and resolve technical issues
• Troubleshoot hardware, software, and network problems
• Set up and configure workstations for new employees
• Maintain IT asset inventory and documentation
• Escalate complex issues to senior IT staff as needed

Requirements

• Bachelor's degree in IT or related field
• Knowledge of Windows, networking, and basic troubleshooting
• Familiarity with ticketing systems
• Good communication and problem-solving skills
• Certifications like CompTIA A+ or ITIL are a plus