Analyst

Genpact; Hyderabad; On-site; INR 500,000 - 750,000; Full time

Job summary

Genpact is seeking an Analyst – Service Desk to provide first-line IT support for end users in Hyderabad. You will handle service requests, troubleshoot issues, and maintain ticket updates to resolution within SLA targets.

Ideal candidates will have strong communication skills, a customer-service mindset, and a basic understanding of IT operations and desktop support. On offer is a dynamic, tech-focused environment with growth opportunities.

Qualifications

• Experience in IT service desk and desktop support.
• Strong troubleshooting and diagnostic skills.
• Ability to maintain a professional customer service approach.
• Understanding of IT operations and service-management concepts.

Responsibilities

• Provide technical support to end users.
• Respond to IT-related queries through approved support channels.
• Understand and diagnose user problems.
• Maintain a professional customer-service approach.

Skills

IT Service Desk

Technical Support

Desktop Support

IT Operations

Job description

The Analyst – Service Desk will provide technical assistance and first-level support to users experiencing IT-related issues. The role involves handling service requests, troubleshooting technical problems, maintaining support tickets, and ensuring that user issues are resolved within defined service-level requirements.

Key Responsibilities

• Provide technical support to end users.
• Respond to IT-related queries through approved support channels.
• Understand and diagnose user problems.
• Maintain a professional customer-service approach.

Required Skills

• IT Service Desk
• Technical Support
• Desktop Support
• IT Operations