IT Service Desk Specialist - Level 1

Argano; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

Argano is looking for an IT Service Desk Specialist – Level 1 in Hyderabad, India. This role involves providing first-level technical support to users, troubleshooting hardware and software issues, and assisting with user account setups. The ideal candidate will have an associate degree in IT, 1-2 years of related experience, and certifications such as CompTIA A+. Strong communication and customer service skills are essential. Join a dynamic team and contribute to user satisfaction in a tech-driven environment.

Qualifications

• Associate degree in Information Technology or a related field is highly desirable.
• 1-2 years of experience in a technical support or ServiceDesk role is highly desirable.
• Familiarity with Windows and macOS environments is necessary.
• Exposure to Office 365 and Active Directory is required.

Responsibilities

• Log and track support tickets and resolve basic technical issues.
• Provide entry-level support for desktops, laptops, printers, and mobile devices.
• Perform routine maintenance tasks such as patching and hardware checks.
• Assist with user account management in Active Directory and Office 365.
• Escalate complex issues to senior team members as needed.
• Maintain a professional attitude and ensure positive user support experience.

Skills

Customer service skills

Communication skills

Time management

Teamwork ability

Education

Associate degree in Information Technology or related field

1–2 years of experience in technical support

Familiarity with Windows and macOS

Exposure to Office 365 and Active Directory

Tools

CompTIA A+

Microsoft 365 Certified Fundamentals

ITIL Foundation

Job description

The IT Service Desk Specialist – Level 1 is responsible for providing first-level technical support to end users by responding to inquiries received through phone, email, and web-based ticketing systems. This role involves troubleshooting and resolving common hardware, software, and connectivity issues, assisting with user account setup and maintenance, and supporting routine IT operations. The position requires the ability to follow established procedures, document support activities accurately, and elevate more complex issues to senior team members when necessary. This role must be able to manage multiple tasks, prioritize effectively, and maintain a professional and client-focused approach in a dynamic work environment.

Job Duties

• Log and track support tickets, gather necessary information from users, and resolve basic technical issues within scope.
• Provide entry-level support for desktops, laptops, printers, and mobile devices. Assist with software installations and updates.
• Perform routine maintenance tasks such as patching, backups, and hardware checks under supervision.
• Assist with creating and managing user accounts in systems like Active Directory and Office 365.
• Identify issues that require advanced troubleshooting and escalate to senior team members as needed.
• Maintain a helpful and professional attitude when interacting with users, ensuring a positive support experience.
• Participate in training and certification programs to build technical skills and knowledge.
• Other duties as assigned.

Education/Experience

• Associate degree in Information Technology or a related field, or equivalent experience - Highly Desirable.
• 1–2 years of experience in a technical support or ServiceDesk role - Highly Desirable.
• Familiarity with Windows and macOS environments.
• Exposure to Office 365 and Active Directory - Required.

Certifications

• CompTIA A+ - Highly Desirable.
• Microsoft 365 Certified Fundamentals - Highly Desirable.
• ITIL Foundation - Highly Desirable.

Knowledge, Skills & Abilities

• Professional certification as appropriate.
• Excellent service-driven customer-focused skills.
• Proven ability to work in both a team environment and independently.
• Strong oral, written and interpersonal communications skills.
• Strong communication, presentation, and interpersonal skills.
• Solid time management and organizational abilities.
• High ethical standards and a customer-first mindset.
• Ability to follow instructions and document work clearly.