IT Sales Trainee

Binary Semantics Ltd.; Gurugram District; On-site; INR 201,000 - 246,000; Full time

Benefits offered by this job

Medical Insurance

Incentives

Cab facility

5-day week

Night shift

Job summary

Binary Semantics Ltd. in Gurgaon (Sector 18) is hiring for a US Night Shift Voice Process role for freshers. Immediate joining is required. The position focuses on customer support, upselling, and cross-selling IT products and services to US clients.

Freshers can expect a training period with shift-based work, competitive entry-level pay, and incentives. The role requires strong communication skills and a proactive attitude, with cab facilities provided for Gurugram location.

Qualifications

• Freshers only; immediate joining.
• Preferred qualifications: BBA/BCOM/MBA/BTech.
• US shift (night shift) to align with US clients.

Responsibilities

• Assist customers with queries and sell products/services.
• Upsell and cross-sell brand offerings.
• Handle customer queries with exceptional service.
• Maintain productivity and meet targets.
• Meet call quality guidelines.

Skills

Strong communication

Multitasking

Proactive attitude

Education

BBA

BCOM

MBA

BTech

Tools

Computers (basic)

Job description

Job Location: Gurgaon (Sector 18, Electronic City)

Required Experience: FRESHERS Only

** US Shift (Night Shift) - Rotational **

Preferred Qualification - BBA/BCOM/MBA/BTech (Immediate Joining Only)

Major Focus: US Voice Process, IT Sales, Customer support, Upselling

About Binary Semantics Ltd.

We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles, Manufacturing, FMCG, Technology, Insurance, Travel, Hospitality and B2B Publishing. Our global operations spread across USA, Canada, Europe and India. We leverage our strong technology expertise and deep industry knowledge to develop customized solutions and services.

Responsibilities:

• Helping the customer with their query and sell our products and services.
• Up-selling and cross-selling brand products and services of Technology leading brands.
• Responsible for effectively handling customer queries and providing exceptional customer service.
• Maintaining Consistent Productivity and consistently achieving assigned targets.
• Meet Call Quality requirements according to Call Monitoring Guidelines.
• Motivation for Sales, Sales Planning, Implementation & Rapport Building
• Establish, develop and maintain positive business and customer relationships Ideally, you should have:
• Strong phone, verbal & written communication skills along with active listening
• Ability to multitask (Type & Talk)
• Pro-active and should carry a positive attitude.
• Excellent inter-personal skills
• Prioritizing, time management and organizational skills
• Basic understanding of Computers is preferred

We offer:

• Competitive salary for Fresher Entry level as per BPO process
• Retention/Loyalty Bonus payable after 1 year completion
• No limits on earning Incentives – Daily, Weekly, Monthly & Quarterly
• Medical Insurance
• 5 Days Working – US Shifts - Rotational
• Both Side A/C Cabs provided - For Gurugram Location/South Delhi/Janakpuri/Central Delhi