IT Operations Executive

Railtech Infraventure; Lucknow; In loco; INR 446.000 - 781.000; Tempo pieno

Descrizione del lavoro

Railtech Infraventure Pvt Ltd in Lucknow is seeking an IT professional to provide end-to-end system, network and ERP support across head office and project sites.

You will install and maintain IT assets, manage the ERP system, ensure cybersecurity, and coordinate data migrations during ERP rollout. The role involves hands-on troubleshooting and training users.

Competenze

• Bachelors in IT/CS or related field.
• Experience in IT support, networks or ERP environments is preferred.
• Knowledge of security best practices and backups is a plus.

Mansioni

• Install, configure and maintain IT assets including laptops, desktops, servers, and printers.
• Provide helpdesk support and log requests in ticketing system.
• Manage email, OS, software licenses, and asset renewals.
• Set up and maintain office LAN, Wi-Fi, routers, firewalls, and internet links.
• Support ERP system with user issues, data corrections and reports.
• Assist in ERP rollout, data migration, and user training.

Conoscenze

System administration

Network support

Cybersecurity basics

ERP support

Formazione

Bachelor's degree in IT/Computer Science

Strumenti

ERP software

Descrizione del lavoro

Key Responsibilities

System support

• Install, configure and maintain laptops, desktops, servers, printers and peripherals.
• Provide helpdesk support to head office and project site users, and log every request in a ticket tracker.
• Administer email and collaboration tools, operating systems and software licences.
• Maintain the IT asset register and manage renewals, vendors and AMCs.

Network support

• Set up, monitor and maintain office LAN, Wi-Fi, routers, firewalls and internet links.
• Provide and maintain reliable connectivity for project sites.
• Troubleshoot network outages and performance issues, and coordinate with internet service providers.

Cybersecurity

• Implement and monitor firewalls, antivirus/endpoint protection, patching and two-factor authentication.
• Manage user access and permissions, and conduct periodic access reviews.
• Run and test backups of critical systems and data, and maintain a disaster-recovery plan.
• Monitor for threats such as phishing and malware, respond to incidents and train users on security awareness.

ERP support and requirement management

• Provide first-line support for our existing ERP: user issues, access, data corrections and reports.
• Log, prioritise and track ERP bugs and new feature requests from departments, and coordinate them with the development team.
• Maintain user guides and system documentation.

New ERP rollout

• Support user acceptance testing and data migration from the existing system.
• Set up users, deliver training and provide post-go-live support to departments.