Assistant Manager - IT

Visa Group; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Visa Group is seeking an IT Infrastructure & Network Manager to oversee the company’s IT backbone, including servers, desktops, switches, routers, and security systems. The role covers monitoring LAN/WAN connectivity, ensuring availability, and coordinating with service providers for uninterrupted operations.

You will lead IT operations, troubleshoot issues, manage ERP and enterprise applications, and enforce IT policies with a focus on data protection and business continuity.

Qualifications

• Extensive experience with IT infrastructure and networks.
• Strong troubleshooting and problem-solving abilities.
• Experience in ERP administration and enterprise applications.
• Good communication and stakeholder coordination skills.
• Ability to manage multiple IT domains and priorities.

Responsibilities

• Manage and maintain the company’s IT infrastructure including servers, desktops, and network devices.
• Monitor LAN/WAN, Wi-Fi, internet connectivity and network services for reliability.
• Oversee day-to-day IT operations and provide timely technical support.
• Implement and monitor IT security policies, backups, and disaster recovery plans.
• Coordinate with vendors for procurement, licenses and support services.
• Support ERP systems and business applications, ensuring smooth integration.

Tools

Windows Server

Active Directory

Microsoft 365

LAN/WAN/VPN

Firewall

Job description

A. IT Infrastructure & Network Management

• Manage and maintain the company's IT infrastructure, including servers, desktops, laptops, printers, switches, routers and other IT equipment.
• Monitor and maintain LAN, WAN, Wi-Fi, internet connectivity and network infrastructure.
• Ensure optimum performance, availability and reliability of IT systems and network services.
• Coordinate with internet service providers, hardware vendors and other IT service providers for uninterrupted operations.
• Manage server administration, storage systems, domain controllers and network configurations.

IT Operations & Technical Support

• Oversee day-to-day IT operations and provide timely technical support to employees across departments.
• Troubleshoot hardware, software, network and system-related issues.
• Ensure proper installation, configuration, maintenance and upgrading of IT hardware and software.
• Monitor IT service requests and ensure timely resolution in accordance with defined service standards.
• Maintain an inventory of IT assets, software licenses and other IT-related resources.

Cybersecurity & Data Protection

• Implement and monitor IT security policies, procedures and access control mechanisms.
• Ensure protection of company data, systems and networks against unauthorized access, malware, viruses and cyber threats.
• Manage antivirus, endpoint security, firewall and other information security solutions.
• Ensure regular data backups, disaster recovery arrangements and business continuity measures.
• Monitor system vulnerabilities and coordinate timely implementation of security updates and patches.

ERP & Application Management

• Provide technical support and coordinate the administration of ERP systems and other business applications.
• Coordinate with internal users and software vendors for resolving application-related issues.
• Ensure smooth integration and functioning of business applications across departments.
• Assist in implementing new IT applications, system upgrades and automation initiatives.
• Support users in understanding and effectively utilizing IT applications.
• Maintain accurate records of IT assets, including procurement, allocation, transfer, maintenance and disposal.
• Coordinate with vendors for hardware procurement, software licensing, AMC renewals and IT support services.
• Monitor vendor performance and ensure adherence to agreed service levels.
• Assist in evaluating new technologies and preparing technical specifications for IT procurement.
• Ensure optimum utilization of IT resources and cost-effective management of IT expenditure.

IT Policy, Compliance & Documentation

• Ensure implementation and adherence to company IT policies and standard operating procedures.
• Maintain documentation relating to IT infrastructure, network architecture, system configurations and software licenses.
• Support internal and external IT audits and ensure timely closure of audit observations.
• Ensure compliance with applicable information security, data protection and regulatory requirements.
• Conduct periodic reviews of IT systems, access rights and security controls.

Team & Stakeholder Coordination

• Coordinate with different departments to understand their IT requirements and provide appropriate technical solutions.
• Guide and supervise IT support personnel in their day-to-day activities.
• Work closely with senior management in planning and implementing IT improvement initiatives.
• Identify opportunities for process automation, technology adoption and operational efficiency.
• Strong knowledge of IT infrastructure, networking and system administration.
• Hands-on experience in Windows Server, Active Directory, Microsoft 365 and related technologies.
• Good understanding of LAN, WAN, VPN, firewall, routers and switches.
• Knowledge of cybersecurity, endpoint protection, data backup and disaster recovery.
• Experience in ERP administration and enterprise application support.
• Strong troubleshooting, analytical and problem-solving abilities.
• Vendor management, negotiation and coordination skills.
• Good communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.