Senior executive-IT Infrastructure

CG Parivar Solutions; Hubli; On-site; INR 600,000 - 900,000; Full time

Job summary

CG Parivar Solutions seeks an IT infrastructure professional to manage Windows Server environments, AD, DNS and GPO, plus server monitoring and backups. You will handle LAN/WAN, firewall policies, and end-user desktop support across ~100 devices.

The role also covers email cloud services, telephonyDialer coordination (optional) and IT asset management, including CCTV, biometric systems and UPS management.

Qualifications

• Experience managing Windows Server environments (AD, DNS, GPO).
• Hands-on with OpenSUSE and ViciBox Dialer.
• Strong backup and disaster recovery processes.
• Networking troubleshooting and firewall management.
• Desktop support for ~100 PCs and remote endpoints.
• IT asset management and inventory control.

Responsibilities

• Manage Windows Server, AD, DNS, GPO and user accounts.
• Monitor server performance, storage and system resources.
• Coordinate backups, verify completion and recovery testing.
• Configure and maintain LAN/WAN, switches and firewalls.
• Provide desktop and email cloud service support to users.
• Maintain IT asset inventory and software licenses.
• Oversee CCTV/biometric/door access and UPS/power backup.

Skills

Windows Server

Active Directory

DNS

Group Policy

Backup & Recovery

Server Monitoring

IT Security

LAN & WAN

SonicWall Firewall

User Support

Education

Bachelor's in IT/CS

Tools

OpenSUSE

ViciBox Dialer

Job description

A. Server and IT Infrastructure Management

• Manage, maintain and troubleshoot Microsoft Windows Server (Active Directory, DNS and Group Policy Objects).
• ViciBox Server Suite on OpenSuSE (Dialer Server).
• Monitor server performance, availability, storage, system resources and critical services.
• Manage user accounts, access permissions, shared folders and related services, including Active Directory, wherever deployed.
• Ensure regular data backups, verify backup completion and coordinate recovery activities when required.
• Perform preventive maintenance, OS updates and patching and infrastructure health checks.

B. LAN, Network and Firewall Management

• Configure, monitor and troubleshoot SonicWall Firewall, including access rules, VPN and security policies, intrusion prevention and bandwidth optimization as applicable.
• Manage and troubleshoot LAN connectivity, network switches, routers and structured cabling and Wi-Fi access points in the premises.
• Diagnose network connectivity issues affecting desktops, servers and call center operations.
• Monitor network traffic/performance and investigate connectivity, latency and access-related issues.
• Coordinate with internet service providers (ISPs) for prompt resolution of connectivity issues, outages and service restoration.
• Implement and monitor IT security practices, access controls, antivirus/endpoint protection and system updates.

C. Desktop and End-User Support

• Ensure smooth functioning of approximately 100 Desktop Computers and remote computers, including operating systems, applications, peripherals and network connectivity.
• Diagnose and resolve hardware, software, printer, email login and connectivity issues.
• Establish preventive maintenance schedules for desktops and other IT equipment.
• Maintain an accurate inventory of desktops, software licenses, IP address allocations, spares, servers, networking equipment, peripherals and other IT assets.
• Ensure timely installation, configuration and replacement of IT equipment as required.

D. Email Cloud Server Management

• Email User Management, Email Service Maintenance, Security, Delivery, and Reporting.

E. Call Centre Dialer and Telephony Management (Optional and added advantage)

• Maintain and troubleshoot the call center Dialer system to ensure uninterrupted auto-dialing call center operations.
• Diagnose Dialer-related connectivity, configuration, system performance and user issues; coordinate with the Dialer vendor where required.
• Manage and troubleshoot and coordinate with telecom operators (ILL links, SIP trunks) and service providers for SIP/ILL line faults to maintain primary and secondary internet lines, SLA compliance, call connectivity issues and service disruptions with minimal downtime.

F. CCTV, Biometric and Door Access Control System Configuration, Maintenance and UPS and Power Backup Management and IT Asset and Inventory Management

• CCTV, biometric and door access control systems configuration and maintenance; UPS and power backup management; IT asset and inventory management.