System Administrator

Dayananda Sagar University; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Dayananda Sagar University is seeking a System & Server Administrator to manage Windows and Linux servers, monitor performance, and ensure uptime in a fast-paced campus IT environment.

You will handle MS 365, DNS, SSL certificates, domain management, ERP/LMS integrations, and maintain thorough documentation while delivering reliable incident resolution.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Experience in system and server administration.
• Knowledge of Windows/Linux servers and cloud basics.

Responsibilities

• Manage and maintain Windows and Linux servers.
• Monitor server health, performance, storage, CPU and memory.
• Administer DNS records, domain management, and SSL certificates.
• Provide Level 2/3 technical support to users.
• Coordinate with vendors for hardware, hosting, ERP and LMS.
• Maintain IT asset records and documentation.
• Support Microsoft 365, Exchange Online, and email security.
• Assist onboarding/offboarding from IT perspective.
• Ensure security policies and patch compliance.
• Troubleshoot network connectivity and VPN/WAN.

Skills

Troubleshooting

IT infrastructure

Vendor coordination

Documentation

Network concepts

Incident management

Education

Bachelor's degree in Computer Science, Information Technology, Computer Applications, or a related field

Tools

Microsoft 365

DNS management

SSL certificates

ERP/LMS systems

Job description

Key Responsibilities

1. System & Server Administration

• Manage and maintain Windows and Linux servers.
• Monitor server health, performance, storage, CPU and memory utilization.
• Manage user accounts, permissions, access controls and system policies.
• Perform server patching, updates, upgrades and troubleshooting.
• Manage file servers, application servers and other IT infrastructure.
• Ensure system availability and minimize downtime.
• Maintain system documentation, configurations and asset records.
• Manage organizational domains and domain registrar accounts.
• Handle domain registration, renewal, transfer and ownership-related activities.
• Manage DNS records including A, CNAME, MX, TXT, SPF, DKIM and DMARC.
• Troubleshoot domain, DNS and email-related issues.
• Coordinate with domain/hosting providers such as GoDaddy or equivalent registrars.
• Maintain an inventory of domains, expiry dates, DNS configurations and ownership details.
• Support SSL certificate procurement, installation and renewal.
• Administer Microsoft 365 user accounts and licenses.
• Manage Outlook, Exchange Online and related services.
• Handle email delivery, authentication and spam-related issues.
• Manage distribution lists, shared mailboxes and user permissions.
• Support MFA, security policies and account recovery.
• Monitor license utilization and user access.
• Have a basic understanding of ERP systems and their modules.
• Provide basic administration and technical support for Learning Management Systems.
• Work with network teams to troubleshoot connectivity and infrastructure issues.
• Basic understanding of LAN, WAN, VPN, firewall and Wi-Fi infrastructure.
• Monitor connectivity and assist in resolving network-related incidents.
• Support endpoint security, antivirus and security policies.
• Follow IT security best practices for user access and infrastructure.
• Assist in security audits and vulnerability remediation activities.
• Coordinate with external vendors for hardware, software, hosting, domains, ERP and LMS.
• Track incidents and ensure timely resolution.
• Provide Level 2/3 technical support to users.
• Troubleshoot hardware, operating system, application and connectivity issues.
• Support laptops, desktops, printers and other IT equipment.
• Maintain IT asset and inventory records.
• Assist with employee onboarding and offboarding from an IT perspective.
• Ensure timely closure and documentation of support tickets.

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, Computer Applications, or a related field.

Key Competencies

• Strong troubleshooting and problem-solving skills
• Good understanding of IT infrastructure
• Ability to work independently and manage multiple priorities
• Strong vendor coordination and communication skills
• Good documentation skills
• Ability to handle critical incidents and work under pressure
• Strong ownership and accountability
• Good verbal and written communication skills

Key Performance Areas (KPIs)

• Infrastructure uptime and availability
• Timely resolution of IT incidents
• Successful backup completion and restoration readiness
• Domain and SSL renewal compliance
• Microsoft 365 service availability
• Timely ERP/LMS issue resolution and vendor coordination
• Security and patch compliance
• Accurate IT infrastructure documentation
• Vendor SLA and issue-resolution tracking

Role Requirement

The candidate should be comfortable working in a 247 technology-driven environment, where system availability, online learning platforms, enterprise applications and internet connectivity are critical to daily operations.