IT & Marketing Support Executive

Milestone Career Planner; India; On-site; INR 400,000 - 700,000; Full time

Job summary

Milestone Career Planner is seeking an IT & Marketing Support Executive to manage day-to-day IT operations, troubleshoot issues, and support marketing activities. The role covers firewall, network, Google Workspace, Office 365, CCTV, biometric systems, SIP calling, CRM, and basic website updates.

You will work across IT and marketing with vendor coordination, independent task management, and strong problem-solving skills. Immediate joiners preferred.

Qualifications

• Experience in IT support or IT administration roles.
• Strong networking and office IT infrastructure knowledge.
• Experience with Google Workspace and Microsoft 365 administration.
• Familiarity with CCTV, firewall, biometric systems, and access points.
• Ability to troubleshoot hardware (desktops, laptops, printers).
• Ability to coordinate with vendors and manage website updates.

Responsibilities

• Monitor and manage firewall systems.
• Diagnose and resolve hardware issues (desktops, laptops, printers, networking devices).
• Manage user accounts in Google Workspace and troubleshoot issues.
• Administer and troubleshoot Microsoft Office 365.
• Monitor CCTV systems and resolve recording-related issues.
• Manage biometric attendance and access systems.
• Maintain Wi-Fi networks and access points.
• Provide support for Voxbay and SIP-based calling systems.
• Identify and resolve CRM-related issues.
• Handle basic website updates and coordinate with website vendors.
• Provide general IT support to staff.
• Support marketing activities with technical assistance.

Skills

Networking

Troubleshooting

IT Administration

Vendor coordination

Communication

Independent work

Problem solving

Tools

Google Workspace

Microsoft Office 365

CRM systems

Voxbay/SIP calling systems

Job description

## Job Description – IT & Marketing Support Executive

**Job Type:** Full-time

Job Summary

We are looking for an

experience

d **IT & Marketing Support Executive** to manage day-to-day IT operations, troubleshoot technical issues, and provide basic technical support for marketing activities.

Key Responsibilities

* **Firewall

• Management:
• Monitor and manage firewall systems.

* **Hardware Troubleshooting:** Diagnose and resolve issues with desktops, laptops, printers, and networking devices.

* **Google Workspace:

• Manage user accounts and troubleshoot Google Workspace issues.

* **Microsoft Office 365:** Handle administration and troubleshooting.

* **CCTV

• Management:
• Monitor CCTV systems and resolve recording-related issues.

* **Biometric Access Systems:

• Manage and troubleshoot biometric attendance and access systems.

* **Network

• Management: Maintain Wi-Fi networks and access points.

* **SIP Calling Systems:

• Provide support for Voxbay and SIP-based calling systems.

* **CRM Support:** Identify and resolve day-to-day CRM-related issues.

* **Website

• Management: Handle basic website updates and content changes, and coordinate with website vendors when required.

* **General IT Support:**

• Assist employees with technical issues and ensure smooth functioning of office IT infrastructure.

* **Marketing Support: Provide technical assistance for basic marketing-related

requirements

whenever needed.

Candidate

Requirements

* Relevant

experience

in **IT Support or IT Administration**.

*

• Good knowledge of networking and office IT infrastructure.

*

Experience

with hardware troubleshooting, Google Workspace, and Microsoft Office 365.

*

• Knowledge of firewall management, CCTV, biometric systems, and access points.

* Familiarity with Voxbay/SIP calling systems and CRM troubleshooting.

* Basic knowledge of website management and content updates.

*

• Strong troubleshooting and problem-solving skills.

*

• Good communication and vendor coordination skills.

*

• Ability to work independently, manage multiple tasks, and take ownership of IT issues.

**Preference:** Immediate joiners or candidates with a short notice period are preferred.