Tech Support Executive

eDns Solutions Pvt Ltd; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

eDns Solutions Pvt Ltd is seeking a Tech Support Executive to handle day-to-day technical and system-related queries on recharge software. You will troubleshoot software issues, assist users with login and transactions, and maintain clear ticket records.

The role requires good problem-solving, basic networking knowledge, and strong communication to ensure timely resolutions and high customer satisfaction. Prior experience in technical or customer support is a plus.

Qualifications

• Basic knowledge of Windows and computer operations.
• Good communication skills, verbal and written.
• Ability to manage multiple tickets and prioritize issues.
• Prior experience in technical support is advantageous.

Responsibilities

• Handle and resolve customer/user support tickets related to recharge software.
• Identify issues and provide appropriate solutions.
• Ensure timely closure of tickets and reduce pending tickets.
• Follow up on unresolved complaints until resolution.
• Monitor and clear pending requests within defined timelines.
• Provide basic technical assistance for software usage, login and transactions.
• Coordinate with internal teams for issues needing further investigation.
• Maintain records and updates for tickets and resolutions.
• Communicate professionally with customers/users.
• Escalate critical or recurring issues to the concerned team.
• Maintain good response time and customer satisfaction.

Skills

Communication

Windows

Software

Support

Ticketing System

Technical Support

Tools

MS Office

Google Workspace

Job description

Job ID: DNS-RN-2026-002 1 Opening IT Featured

Key Skills: Communication Windows Software Support Ticketing System Technical Support

Interested in this role?

About this Role

We are looking for a Tech Support Executive who is comfortable working on computer systems and can efficiently handle day-to-day technical and system-related queries. The ideal candidate should have good troubleshooting skills, basic knowledge of software and networking, and the ability to resolve issues effectively while supporting smooth business operations.

What You’ll Do

• Handle and resolve customer/user support tickets related to recharge software.
• Understand customer complaints, identify the issue, and provide appropriate solutions.
• Ensure timely closure of support tickets and maintain minimum pending tickets.
• Follow up on unresolved or pending complaints until proper resolution.
• Monitor and clear pending requests/issues within the defined timeline.
• Provide basic technical assistance related to software usage, login, transactions, and other operational queries.
• Guide users on the correct usage of software features and processes.
• Coordinate with the internal technical/development team for issues requiring further investigation.
• * Maintain proper records and updates for tickets, complaints, and resolutions.
• Ensure professional and timely communication with customers/users.
• Escalate critical or recurring technical issues to the concerned team.
• Maintain good response time and customer satisfaction while handling support queries.

What We’re Looking For

• Basic knowledge of computer operations and Windows environment.
• Comfortable with internet browsing, websites, and online tools.
• Basic understanding of software installation, usage, and troubleshooting.
• Good knowledge of MS Office / Google Workspace and basic data handling.
• Ability to understand and operate web-based software/applications.
• Good problem-solving and troubleshooting skills.
• Ability to understand customer complaints and provide clear solutions.
• Good communication skills, both verbal and written.
• Basic knowledge of ticketing/support systems will be an advantage.
• Ability to manage multiple tickets and prioritize pending issues.
• Quick learner with the ability to understand new software and processes.
• Good attention to detail and follow-up skills.
• Ability to work independently as well as coordinate with the technical team.
• Prior experience in technical support, software support, or customer support will be an added advantage.

Nice to Have

• Adabtiblity towards learning new things.
• Familiarity with IT support/helpdesk tools.
• Good communication and problem-solving skills.
• Ability to learn new software and technology.